STANDARD
TAG
CLASSIFICATION
During a 90-minute period in warm conditions, some sort of complimentary refreshment is proactively passed by staff
Service Wellness
It is possible to conveniently obtain drinks and snacks by signaling the attention of a staff member
Service Guest Comfort & Convenience
Drinks are delivered within 10 minutes
Service Efficiency
The pool area provides adequate sun protection measures, including shade options and sun protection products
Service Wellness
Staff automatically offers at least two towels to each guest
Facility Guest Comfort & Convenience
Soiled towels are stored discreetly
Facility Cleanliness & Condition
The pool deck/beach exhibits a well-organized and professional appearance; vacated loungers and used serviceware are swiftly cleared
Technical Execution, Skill & Knowledge
Service
All chairs, tables, pads, towels and umbrellas are clean and hygienic in appearance
Service Cleanliness & Condition
All chairs, tables, pads, towels and umbrellas are in excellent condition
Facility Cleanliness & Condition
All chairs, tables, pads, towels and umbrellas are of exceptional quality
Facility Sense of Luxury
All areas around the pool and beach area are clean and completely hygienic Service Cleanliness & Condition
All areas around the pool and beach area are in excellent condition and free of maintenance issues
Facility Cleanliness & Condition
The guest is completely comfortable. There is adequate space and privacy. If children or groups of guests are present, it is possible to select chairs isolated from others
Service Guest Comfort & Convenience
The pool setting is distinctive and promotes a sense of place
Facility Sense of Luxury
Restrooms are located within the pool/beach area
Facility Guest Comfort & Convenience
If provided, restrooms are well-stocked, clean, and hygienic in appearance
Service Cleanliness & Condition
If provided, restrooms are well-maintained and in excellent condition
Facility Cleanliness & Condition
Poolside menu is available and offers an exceptional variety of food and beverages, including specialty items
Service Sense of Luxury
Poolside menu offers a variety of nutritionally focused food and beverages; dietary restrictions are considered
Service Wellness
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2025 Hotel Standards | All Sections - All Classifications
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