STANDARD
TAG
CLASSIFICATION
If hotel transportation service is utilized, the appearance and hospitality skills of the staff are professional and courteous
Service Courtesy & Manners
Luggage assistance is immediately offered curbside
Service Guest Comfort & Convenience
The guest is escorted or directed to the appropriate registration area
Service Guest Comfort & Convenience
Time from arriving at reception area until registration is complete does not exceed five minutes
Service Efficiency
Special requests or reservations made in connection to the hotel booking are confirmed during registration or upon entering guest room
Technical Execution, Skill & Knowledge
Service
All details of the reservation are accurate; departure date is confirmed during registration
Technical Execution, Skill & Knowledge
Service
Graciousness, Thoughtfulness & Sense of Personalized Service
The guest is offered an escort to their room
Service
Luggage service is secure, seamless and does not require the guest to identify or prompt for luggage at any time once a hotel staff member has collected it
Service Guest Comfort & Convenience
Staff automatically arranges luggage in a convenient manner, using a rack or dedicated storage space
Service Guest Comfort & Convenience
Luggage arrives within 10 minutes of registration completion
Service Efficiency
Orientation to the hotel is helpful, consisting of relevant details and/or personalized information
Service Guest Comfort & Convenience
Staff provides helpful information about the guest room that might otherwise be overlooked or confusing
Service Guest Comfort & Convenience
If guest room is not ready beyond hotel's check-in time, staff makes thoughtful suggestions to ensure the guest's comfort while they wait, and an estimated wait time is made known and honored within 15 minutes
Service Guest Comfort & Convenience
The service is handled without excessive delays or interruptions
Service Efficiency
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2025 Hotel Standards | All Sections - All Classifications
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