STANDARD
TAG
CLASSIFICATION
Graciousness, Thoughtfulness & Sense of Personalized Service
Staff does not decline any request without offering appropriate alternatives Service
Bellman arrives within eight minutes of departure assistance request; or within five minutes of pre-arranged luggage pick-up time
Service Efficiency
Time spent settling the folio does not exceed five minutes
Service Efficiency
Luggage service is secure, seamless and does not require the guest to identify or prompt for luggage at any time once a hotel staff member has collected it from the room
Service Guest Comfort & Convenience
Staff accepting payment specifically thanks the guest and closes the interaction with a polite and appropriate remark
Service Courtesy & Manners
Graciousness, Thoughtfulness & Sense of Personalized Service
Staff proactively inquires about transportation needs
Service
The guest is invited to review their folio, either digitally or printed, prior to processing
Service Guest Comfort & Convenience
If a printed folio is provided, a folder or envelope is offered
Service Guest Comfort & Convenience
If an emailed folio is requested or automatically received, it is delivered within one hour
Service Efficiency
Technical Execution, Skill & Knowledge
The final folio is accurate and easy to read
Service
If applicable, posting/charge errors called to the attention of the staff are quickly and discreetly rectified with words of apology
Graciousness, Thoughtfulness & Sense of Personalized Service
Service
There will be no unexpected charges posted to the folio; guests must have been advised in some obvious manner of all charges
Service Guest Comfort & Convenience
The service is handled without excessive delays or interruptions
Service Efficiency
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2025 Hotel Standards | All Sections - All Classifications
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