STANDARD
TAG
CLASSIFICATION
Staff exhibits local expertise by providing thorough detail and first-hand knowledge
Technical Execution, Skill & Knowledge
Service
When appropriate, staff effectively provides directions and transportation options
Technical Execution, Skill & Knowledge
Service
Property offers high quality and curated experiences, itineraries or activities
Service Sense of Luxury
Technical Execution, Skill & Knowledge
All non-digital collateral is professionally presented
Service
Graciousness, Thoughtfulness & Sense of Personalized Service
Staff does not decline any request without offering appropriate alternatives Service
The service is handled without excessive delays or interruptions
Service Efficiency
9
2025 Hotel Standards | All Sections - All Classifications
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