KUDOS
JACK LOOSER, VRU When someone had a flat tire with their three-year-old in the car, he stopped to help, changed the tire quick- ly, and turned a stressful situation into one of gratitude.
OFFICER AILEEN PRATT, ICC DETACHMENT
Officer Pratt went above and beyond after a crash on MD 200, offering compassion and support during a very distressing time. She kindly drove the couple home on her own time after they were left stranded. Her pro- fessionalism and care made a lasting impact. MARIA MARTIN CSC, FMT A customer shared how Maria’s friendly attitude and clear communication made a big difference during both of her visits. Her professionalism and patience truly stood out. Great job, Maria! MATT BLAGMON, JFK ERT Customer Quote: ”He was kind and extremely helpful, he was able to get us a tow and connected us with a tow to get us off the highway, and eventually home! He was very patient with 3 hysterical ladies, just trying to get home to NJ.” NANCY ROBLES, JFK CSC Customer Quote: “I wish to give a definite thumbs up for Nancy. She was extremely helpful, personable and extremely bubbly. She is a credit to the MDTA!” RICHARD HERSHEY, ICC ERT Kudos to Richard for going above and beyond to assist a stranded couple near mile marker 90.1 just off the Tydings Memorial Bridge after they suffered a blown tire on their way to catch an Amtrak train. In the rain and without hesitation, Richard quickly helped them change their tire and get safely back on the road.
ZACH TODD, E-ZPASS OPERATIONS
Customer Quote: “Your representative showed ex- ceptional patience, professionalism and kindness. He took the time to carefully review my account, explain my options and guide me through the process step by step. His compassion and under- standing turned a very difficult experience into one that left me feeling supported and respected.”
ALISON SMITH, E-ZPASS OPERATIONS
Customer Quote: “She was very knowledgeable, understanding and exercised the utmost patience and respect in dealing with this matter. I am so thankful to have had the opportunity to discuss and resolve this situation with her.”
28 MARYLAND TRANSPORTATION AUTHORITY 2025 ANNUAL REPORT
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