Panel 4C: Shaheed: Accounting for linguistic and cultural context at scale while addressing terrorist and illegal content online
Chairs: Andrew Smith (Meta Oversight Board) & Dia Kayyali (Christchurch Call Advisory Network)
Abstract: For years, Meta has grappled with how to moderate the term “Shaheed” on its platforms, admitting that it accounts for more content removals under its “Dangerous Organizations and Individuals” (DOI) policy than any other single word or phrase on Facebook and Instagram. The company translates the Arabic word, which it acknowledges has multiple meanings, as “martyr”. As such, it always considers the use of the word “praise” when linked to Dangerous Individuals or Organizations, even though there are many ways in which the term is used, including to refer to victims of attacks. While all platforms must address the issue of terrorism, this one-size-fits-all approach has had a disproportionately negative impact on freedom of speech in many Arabic-speaking and Muslim majority countries. During its months-long review of the issue, the Board considered how to improve the trade-off between “voice” and “safety,” in line with international human rights law, and went on to make a string of recommendations on how Meta should move forward. This session will feature a deep dive into the Board’s analysis and recommendations, before asking what more can be done.
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