Communication and Engagement The Corporation is committed to timely, open and transparent communication with its customers, the public, Indigenous groups, employees and other stakeholders. Customer and Public Communications
campaigns, as well as direct-contact programs such as contractor safety breakfasts, first responder training sessions, school presentations, tradeshows and industry events, landowner mailouts, and news conferences. These include public awareness about what customers should do if they smell natural gas, how to protect themselves from carbon monoxide poisoning, and education about encroachments to maintain the safety of SaskEnergyʼs infrastructure on private property. The Corporation collaborates with other organizations that share a safe digging mandate, including the Saskatchewan Common Ground Alliance (SCGA), which owns and operates Sask 1st Call — the contact service to request a gas line locate. As a Sask 1st Call member company, SaskEnergy promotes the importance of “Call (or Click) Before You Dig.” SaskEnergy works closely with independent plumbing and heating professionals as part of the SaskEnergy Network, which includes 247 Network Member contractors across the province. SaskEnergy Network Members support the natural gas industry and SaskEnergy by delivering downstream services and assisting customers in accessing natural gas solutions for their homes, businesses and farms. The Corporation gains valuable insight on its customer and public communications through its annual customer satisfaction surveys, conducted by a third-party market research company. TransGas has 135 transportation and storage customers managed through dedicated account representatives to meet each customerʼs needs. Customers receive direct communication and can access up-to-date information through the TransGas website. Communication is also facilitated through TransGas Customer Dialogue — a process in which TransGas and participating customers meet to openly discuss a wide array of topics ranging from services and policies to financial results and rates. TransGas uses the Customer Dialogue process as an input to its decision-making process.
SaskEnergy uses a variety of communication methods with its more than 411,000 customers. This includes print and digital media, direct contact through email, telephone and mail, and in-person communication. The Corporation also invests in digital technology to make it easier for customers to access the information they need. Through their Online Account at saskenergy.com, customers can independently engage with their accounts in a variety of ways — including viewing and paying their bills, monitoring their natural gas consumption, linking multiple accounts, signing up for automatic payments, updating contact information, and booking meter exchange appointments. In August 2023, SaskEnergy launched a new mobile app, which offers the same self-service features as the desktop Online Account. SaskEnergyʼs website also provides access to corporate information, such as quarterly financial updates and annual reports, energy efficiency and safety-related information, career opportunities, and the ability for charities and non-profits to request financial and in-kind support through the Corporationʼs community investment program. In addition, SaskEnergy communicates with customers and the public through four corporate social media channels. Major corporate initiatives, such as changes to the Corporationʼs delivery or commodity rates, are communicated through news conferences and public events, and are supported by information distributed through SaskEnergyʼs website and on customer bills. Tools, such as e-billing and equalized payment plans, give customers greater control over the management of their natural gas bills. Initiatives to create public awareness around energy efficiency and public safety are promoted through multimedia advertising and communications
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