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OWNER -TO- OWNER
JULY 2024
www.franklinbuildingsupply.com | 208-514-2200 | 9222 W. Barnes Dr., Boise, ID 83709
TRUST IS ABOUT MORE THAN YOUR CHARACTER
Ability: Trusting someone’s ability is all about having the ability, experience, or skill for a
Following up on my May cover article sharing how we explored the concept of trust with sales and operation leaders earlier this year, I wanted to unpack three of the five elements of trust with you. I want you and me to be more trustworthy, so as you read about trust here and in the upcoming September edition, take a moment to reflect and consider how you could become more trustworthy. Ask those around you for their thoughts and perspectives. If you and I improve trust by strengthening our weaknesses, we’ll benefit from better relationships at work and beyond. Character: When most of us think about trust, it’s easy to assume trust is simply about morality (doing what’s right, not lying, etc.). With such a simple framework for trust, we might struggle to understand why we don’t fully trust others or why others don’t fully trust us. Character is far more complex than just morality — character is really about how others experience you in full as a person. Without character, there can be no trust, but to become trustworthy requires far more than character — it requires the other four elements we’ll explore later in September.
particular task or job. People working in accounting need to be good with numbers. If they struggle with numbers or precision,
their abilities do not align with the task or job, so there would be no trust for them to do the work well. How do your abilities, experience, and skills match up to your tasks or responsibilities? Is there more you need to learn so people will trust you to do your job well? Motive: Your motives will erode trust if they are perceived or experienced as being selfish. People will not fully trust someone who they believe is only looking out for themselves versus the best for others. When we believe someone is motivated by what’s best for us versus best for them, we can go about our work more freely and with less drama because we’re not always on guard or skeptical about their intentions. What might others assume your motives or intentions are? Do they believe you want the best for them, or do they have to be on guard because you want the best for yourself? In September, I’ll cover the last two elements of trust: Understanding (empathy) and Consistency (track record). Interestingly, our sales and operation leaders ranked these two as their weakest, and these two may also resonate more with you, too. The encouraging thing is that if we better understand what makes us trustworthy, we can more effectively address our weak spots and increase trust. As we become more trustworthy, relationships will improve at work and beyond. We’ll spend less time mired in unhelpful conflict or drama and more time working efficiently, smoothly, and productively to realize common goals. So, how about it? Want to become more trustworthy? –Levi Smith CEO
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HIGH FIVES!
Guide From: Zac Luker, Burley Yard Manager To: Brennan Ingle, IT Network Security & Support Analyst
Just wanted to give a high five to Brennan Ingle in IT for being on top of everything. He’s always super quick to respond and very helpful every time I’ve spoken with him. Thanks, Brennan, for all of your hard work and dedication to keeping our technology running! Wow From: Ty Eldred, Installed Siding Manager TVID Exterior To: TVID Exterior Team We have a customer we have become familiar with over the years. He calls every couple of years with a siding concern on his house, and we schedule a visit to fix the issue. He always calls me afterward to tell me how professional, punctual, and great our guys are. Strive From: Isaac Hazelbush, Pocatello Yard Manager To: Pocatello Yard Crew Just wanted to give a high five to our Yard guys; they have really stepped it up this last month or so on their cleanliness and organization in their work. We were busier in April than any month last year, and they took it in stride. Just wanted to say I appreciate all their hard work.
Easy From: Tyler Honn, Boise Sales CSR To: Judy Baird, Boise Account Coordinator
I want to give a high five to Judy Baird. She is the definition of what an employee-owner should be in my mind. If a job needs to be done, she will ensure it gets done for our internal and external customers. She often will work over the weekend to get a project finished. We just went through two big projects with CBH and SHEA that took a lot of time. She made it through with the help of her fellow AC team, and both relationships are stronger because of her work. During this busy time, she also just got a compliment from CBH, “Thank you for all of these! You’re so on top of it, very helpful and I appreciate it!! Thank you, Judy, for all you do!” Safe From: Eric Heiden, Burley Accounting General To: Erica Self, Burley Inside Sales Erica noticed a huge potential tripping hazard inside the store. She moved it to a location where it is easily seen and now poses no safety issues.
LOCATION HIGHLIGHT: Caldwell Window Department
The Caldwell Window Department plays a crucial role at Franklin Building Supply by delivering all windows to our Caldwell and Boise FBS customers. We want to highlight how this department embodies teamwork, safety, and quality in every aspect of their work. Window Manager Dustin Wickle says his team’s approach stands out because they first understand the customer’s needs and project requirements, then guide them to the best window manufacturer rather than
asking for a preference upfront. The team is small but cooperates well, with each person being flexible and willing to fill various roles. Everyone pitches in wherever needed, making it familiar to see office staff helping unload window trucks in the yard. Given the physically demanding nature of our work, we prioritize minimizing risks. Every team member is trained in safety protocols, ensuring we maintain a low injury rate to keep operations running smoothly and our team members protected.
service to resolve problems. One manufacturer consistently had quality problems with glass, leading to increased service needs. “We made it through, and the quality improved over time,” says Dustin. “A good partnership with our suppliers is key and a balancing act.” Dustin shares a piece of wisdom from his dad: “If I have to eat a plate full of ‘carrots,’ at least give me a big spoon so we can get this over with.” This pragmatic approach has helped the team navigate issues with subpar products and discontinued lines. We’ve overcome these hurdles and improved product quality through open communication and strong partnerships. In the past three years, we’ve seen significant improvements in our team’s performance, partly thanks to enhanced hiring processes. With guidance from the HR team, we’ve become adept at identifying top talent during the hiring process, ensuring our team is skilled and a joy to work with. The result is a group that excels at their jobs while keeping the workplace atmosphere light and enjoyable.
Two challenges the department has recently faced are the quality of products from manufacturers and discontinued lines. The team has found it effective to address these issues head-on with manufacturers and customers, being willing to have tough conversations and providing necessary
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CONGRATULATIONS TO OUR NEW OWNERS LOCATION - EMPLOYEE - DEPARTMENT
Donald Farris Thomas Gully Ashley Wheeler Jordan Shaffer Timothy Pickett Jo Anderson Brandon Ashton Kyler Tegethoff Andie Toscan Kenneth Smith Kevin Kovachevich Payson Lucero Grant McGlamery Dahlen Arens
McCall Gooding
Aaron Davis Aaron Sweet
Yard & Delivery Yard & Delivery Design Center Outside Sales Administrative Outside Sales Inside Sales Vehicle Maint. Door Yard & Delivery Corp Accounting Yard & Delivery Production Line Siding
Pocatello Jerome Truss McCall Boise Caldwell Truss Twin Falls Boise Jerome Truss McCall
Door Production Line Inside Sales Outside Sales Production Line Design Center Yard & Delivery Production Line Inside Sales Yard & Delivery Yard & Delivery Door Inside Sales Door
TVID - Interior Jerome Truss TVID - Interior
Bryson Robertson Joshua Anderson Kyle Seick Tristen McNeill
Pocatello Bellevue Corporate Pocatello McCall Corporate McCall
Colby Smith Ryan Taylor
Michele Nelson Quentin Mettie Mohammad Aziz Marhaba Mackenzie Capps
Boise Boise Pocatello McCall Pocatello
Caldwell Truss TVID - Exterior
Elvis Cuellar Jose Corona
AUGUST BIRTHDAYS
LOCATION - EMPLOYEE - YEARS AUGUST ANNIVERSARIES
Boise Jerome Truss Jerome Truss Caldwell Truss Boise Pocatello Caldwell Truss Burley Pocatello Burley
Ahmet Kasumovic Jesus Gastelum David Montes Kyle Klemm Mike Dugan Maria Calder Gabe Pence Nate Gardner Aidan Worley Kenzie Rucker Jarak Bredthauer Jesse Garza Mike Von Buelow Jacob Rios Ceja Sierra Breaux Jordan Shaffer Trey Holsclaw Brittney Bourget Derek Byington Ryan Teigen Gary St Cyr Ryan Belveal Ethan Crane Jon Williamson Guiseppi Imbriani Scott Still Ryan Richmond Kaden Lemons Sarah Spence Alan Pooley Evan De Laloe Gonzalo A. Jimenez Taylor Shanda
1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 3 3 3 3 3 3 4 4 4 4 4 4 4 4 5 5
Larry Dille Paul Dean
5 5 5 5 6 6 6 6 6 6 6 7 7 7 7 7 7 7 8 8 8 9
Gooding Bellevue Boise Boise Corporate
Muhamed Delic Joel Garcia Melody Jones Lexi Langenfeld Gregorio Andres Layne Bingham
Jaime Bermudez Mike Jones Payson Lucero Tyler Honn Wendy Arens Todd Vickhammer Anthony Henry Nicholas Torres Spencer Davis Ivan Mendez Clay Gummersall Troy Hardman Luis Ruiz’Jr Michael Purcell Dave Cuanas Daniel Daigneault Kevin Montgomery Robert Tomlinson Ethan Crane
1 1 1 2 3 3 4 4 4 5 6 6 6 6 7 8 8 9 9
14 15 15 16 17 17 19 19 20 20 21 22 22 23 24 24 24 24 26 26 27 28 28 28 29 29 30
Gabe Taylor Derek Taylor John Hinshaw James Vogel Eddie Alcantar Freddy Ruiz KC Croner Tim Kackley Garrett Hays Kevin Teague Zac Luker Brenner Morrow Joel Garcia Freddie Caldera Nate Hamson Kale Black Dan Diehl Tyler Honn Ritchie Rodriguez Alex Rodriguez Donnie Karst Eric Heiden Drew Ruffridge John Hughes Muhamed Delic Paul Ludwig Dustin Wickel Jeff Thomas Jeff Christoffersen
TVID - Interior Jerome Truss Jerome Truss Fruitland TVID - Exterior Sawtooth Door Boise Burley Caldwell Boise Burley Boise Twin Falls Jerome Truss Boise TVID - Interior Caldwell Truss Bellevue Burley
Kelsie Clark Jacob Hess Joe Marcotte Steve Bayne Brayden Casper Mackinley Lawson Adam Palmer James Vogel Lane Tibbett Brenton Black Monty Montgomery Amanda James Timber Pickett Melissa Murano Chase Spencer Linda Szerwo Dahlen Arens David Cruz Mark Russelle Isaac Hazelbush
Pocatello Pocatello McCall
Caldwell Truss TVID - Exterior Boise TVID - Interior TVID - Interior Pocatello Jerome Truss TVID - Interior Twin Falls Burley Sawtooth Door TVID - Interior Fruitland Boise Boise Finish TVID - Interior Pocatello Fruitland Caldwell Truss Boise
10 10 12 12 19 20 24 27 27 30 40
Jacob Weaver Jacob McBride Jose Corona D Kelsey Jayar Lamadrid Eddie Gonzalez Scott Penrod Robert Rogers
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Pocatello Pocatello Boise
Pocatello Caldwell Fruitland Pocatello Corporate Sawtooth Door
Nathan Purser Mario Alvarez
Adam Ingle Brian Smith
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PRSRT STD US POSTAGE PAID BOISE, ID PERMIT 411
www.franklinbuildingsupply.com 9222 W. Barnes Dr. Boise, ID 83709
1 2 3 4 I NS I DE High Fives! New owners!
Trust Is About More Than Your Character
Caldwell Window Department Shines!
August Birthdays and Anniversaries
Adolfo in the Spotlight
Twenty-two years and counting! Adolfo Garcia, an assistant manager at our Sawtooth Door Company location, has been with Franklin Building Supply for over two decades, and we are so fortunate! We value each member of the FBS team and hold a special appreciation for those team members who have been with us for many years. Their long- term commitment and loyalty have shaped the culture and values of our company. As assistant manager, Adolfo has boots on the ground and oversees all operations behind the scenes and on the sales floor. This includes all product orders, receiving materials, production, and delivery. For Adolfo, flexibility is key to ensuring that he tends to all aspects of the day-to-day activity, and he handles it with ease. He loves working with his hands and interacting with customers and team members — he truly is the perfect man for the job. Outside of work, Adolfo is a family man. “Taking care of my family is my main motivation,” he tells us. He enjoys spending time with them, bike riding, camping (especially survival camping), and being outdoors. Adolfo, you are an integral part of our Franklin Building Supply Family. Our customers and team appreciate your dedication, knowledge, skill, and compassion! You inspire our team members and directly impact our success at our Sawtooth Door location! Here’s to you! MEET ADOLFO! IN THE SPOTLIGHT
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