Management’s Discussion and Analysis
Operational SaskEnergy strives to pair effective processes with optimized resources to meet customer expectations for affordable, reliable service and deliver on its sustainability commitments.
Operational Strategic Measures For the years ended March 31
2023 Actual
2024 Actual
2024 Target
2025 Forecast
2026 Forecast
2027 Forecast
2028 Forecast
2029 Forecast
Operational Excellence
Change equal to or below Sask. Consumer Price Index Change equal to or below Sask. Consumer Price Index
Change equal to or below Sask. Consumer Price Index Change equal to or below Sask. Consumer Price Index
Change equal to or below Sask. Consumer Price Index Change equal to or below Sask. Consumer Price Index
Change equal to or below Sask. Consumer Price Index Change equal to or below Sask. Consumer Price Index
Change equal to or below Sask. Consumer Price Index Change equal to or below Sask. Consumer Price Index
Distribution – Operating and Maintenance Costs per Customer
$382
$376
$400
Transmission – Operating and
Maintenance Costs per Book Value of Assets Managed Residential Delivery Rates Reliability Unplanned Distribution Customer Outage Events Greener Energy Provider Cumulative GHG Emissions Reduction Relative to 2019 Baseline (Tonnes CO 2 e)
7.4%
7.1%
7.4%
Competitive Competitive
Competitive Competitive Competitive Competitive Competitive Competitive
31
26
38
36
35
35
34
33
2.5% reduction (19.5% cumulative)
3.0% reduction
3.0% reduction
3.0% reduction
3.0% reduction
17.0%
11.5%
15.5%
Customer GHG Savings (Tonnes CO 2 e/year) from Natural Gas Conservation Programs 19,225
19,200
26,000 22,000 23,000 24,000 26,000 26,000
Operational Excellence Operational excellence includes standardization, simplicity and ease of use in the delivery of services. It is about delivering services in a way that reduces costs, thereby keeping rates reasonable, but also delivering an enhanced customer experience. Processes are viewed through the lens of customer value, and resources are allocated to those functions that support it.
Despite lower than anticipated customer additions in the year, Distribution Operating and Maintenance Costs per Customer were lower than expected in 2023-24. Efficiency initiatives in operating and maintenance activities resulted in cost savings and contributed to SaskEnergy exceeding its target by year end. Projects focused on enhancing customer service and providing efficiency through technology adoption were a focus in 2023-24 and helped to deliver this positive result.
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