President’s Message
Our mission at SaskEnergy is to serve the people of Saskatchewan with the energy they need year-round. At the same time, we strive to provide our customers with a positive experience in all of their interactions with us. Despite a warmer than normal season, it wouldn’t be winter in Saskatchewan without at least one cold snap. On January 12, homes, businesses and industries across the province set a new SaskEnergy record for natural gas usage, consuming 1.70 petajoules of energy. With a system that is more than 99.99 per cent reliable, our customers were able to count on SaskEnergy to heat their homes and run their businesses throughout this severe weather.
Throughout 2023-24, we continued our efforts to make it easier for customers to engage with us in a variety of areas. Building upon last year’s work to rejuvenate our Online Account for customers, we now have a mobile app that allows customers to easily view their account information anywhere and at any time. We also introduced online appointment booking, so customers can easily schedule their own meter exchanges without needing to phone us. For these appointments, we narrowed our arrival window to two hours — down from eight hours — across Saskatchewan. We know our customers value affordability, and so do we. At SaskEnergy, we aim to provide our customers with among the lowest rates across the country. In 2023-24, after a year of market volatility, we were able to decrease our commodity rate in October. More efficient procurement, Crown collaboration and continuous improvement projects all contribute to our ability to keep our rates competitive. At year-end, our residential customers had the second-lowest average total natural gas bills in Canada. Affordability is also a focus of our energy efficiency programs, which supported thousands of customers in minimizing their carbon footprint last year and provided them with nearly $4 million in rebates. In 2023-24, we introduced new programs to further assist our customers, including a new rebate that supports First Nations across Saskatchewan to enhance their energy efficiency. We also introduced our Homes Beyond Code program to assist customers and developers in building more efficient new homes, which will inherently use less energy. These programs also align with our company’s focus on environmental responsibility. As we assist customers in reducing their emissions, our commitment to reducing our operational emissions remains a priority and I am pleased to share that we are halfway to meeting our emissions reduction goal of 35 per cent by 2030. Various projects in 2023-24 helped our progress toward this target, including new large-scale solar panel installations at three of our sites, and new technology systems to reduce the gas that is vented from our compressor stations. Through our own operations, assisting our customers, and supporting various environmental community initiatives, we demonstrate SaskEnergy’s value of stewardship. We continue to expand our system to serve our 411,000-strong customer base. In 2023-24, we completed construction on large-scale transmission gas lines in the Melfort area, and advanced planning on new gas line projects for the years to come. Investments in system capacity equip us to meet customer demand now and into the future, including the industries that help Saskatchewan thrive. As we continue to provide safe and reliable energy to support Saskatchewan, it is SaskEnergy’s 1,200 employees who are instrumental in fostering relationships with our customers, our stakeholders and the communities we serve. I thank each and every one of them for their dedication, as it is their skill, innovation and diligence that drive our success. I also want to thank our Board members for their support, strategic governance and oversight this past year.
Mark Guillet, K.C. President and Chief Executive Officer
9
Made with FlippingBook Ebook Creator