Glossary of Key Success Measures
Financial Measure
Definition
Debt/Equity Ratio
This measure is calculated by dividing total net debt by the sum of total net debt plus total owner’s equity. This measure is calculated by dividing the net income from operations, excluding commodity margin and customer contributions, by the rate base, adjusted for cumulative customer contributions. It is the same calculation used to set delivery service rates. This measure is calculated by dividing the income from operations by the rate base, adjusted for cumulative customer contributions. It is the same calculation used to set transportation and storage rates.
Regulated Return on Equity – Distribution
Regulated Return on Equity – Transmission/ Storage
Customer Measure
Definition
SaskEnergy Customer Satisfaction
The data for this measure is obtained from an annual customer survey conducted by an independent market research firm. The SaskEnergy customer satisfaction measure expresses, in percentage terms, the proportion of customers surveyed who rated their overall satisfaction with SaskEnergy’s service as a 7 or higher on a 10-point scale. Positive responses such as these indicate that customers view SaskEnergy’s service favourably and provide a strong indication that the customer service tools, policies and staff are effectively meeting the needs of customers. The data for this measure is obtained from an annual TransGas customer survey conducted by an independent market research firm. Customer satisfaction is measured on a 10-point scale, with 10 being the highest level of satisfaction. The survey contains 19 questions which, in turn, are subdivided to gain detailed feedback on various aspects of the service being evaluated. An average is taken on the responses to several questions and reported as a percentage.
TransGas Customer Satisfaction
Collaboration Measure
Definition
Cost Savings
Cost savings achieved through collaboration efforts by the Crown sector, Treasury Board Crowns, ministries and agencies of government. This includes savings from new initiatives and savings that build on past collaboration initiatives.
Investment Attraction
Newly announced private sector investments in Saskatchewan that the investment attraction working committee helped to secure.
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