HOUSINGNEWS REPORT
CLIENT CORNER
What has been your experience with customer service? Similar to the data quality, there are certainly ups and downs associated with getting onboarded with a new vendor. While email generally is a good support mechanism, it isn’t the way that a lot of data questions can be answered. When we ran into more complex issues, ATTOM was very willing to schedule a call and help us work through the path to success. We hope that this level of customer service continues!
Windfall takes extreme pride in making sure our data is as accurate as possible. By building off ATTOM’s deterministic real estate data, our team (and therefore our customers) are confident that our algorithms are built on accurate data. Why did Windfall Data decide to use ATTOM Data Solutions? When selecting a vendor, Windfall looks at several lenses: (a) sales process (b) price & term (c) customer service and (d) track record. The entire sales process was a pleasure since we were treated like partners versus prospects. Despite being an early stage start-up, the price, process and terms were all reasonable and happened in an organized and efficient manner.
In fact, given our process we entered into a multi-year partnership as both sides felt comfortable. What has been your experience with the data delivery? After initially getting set up, our data delivery has been consistent. We receive data on a weekly basis and have set up appropriate protocols to automate processing the data. What has been your experience with the data quality? As with any data vendor, data quality can never be 100 percent. Often times there are errors in the county records. ATTOM has been responsive in answering our questions and trying to resolve them to the best of their ability.
Windfall was founded by seasoned executives with deep-domain experience in data and data science. Utilizing deterministic data sets and proprietary algorithms, Windfall focuses on providing actionable consumer financial data.
By building off of ATTOM’s deterministic real estate data, our team (and therefore our customers) are confident that our algorithms are built on accurate data.”
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JULY 2017 | ATTOM DATA SOLUTIONS
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