QUALITY ACADEMY Creating Quality Improvement Leaders Across the System
NYC Health + Hospitals Application for Quality Academy 2023 – 2024 Cohort
OVERVIEW OF QUALITY ACADEMY Quality Academy is a voluntary training program that gives clinical and non-clinical staff the knowledge, skills, and tools to lead quality improvement within their units and settings. The goal of Quality Academy is to help develop emerging leaders in quality improvement across NYC Health + Hospitals. Quality Academy provides participants with a six-month training program that has three main components: (1) Participants will learn the fundamentals of quality, how to initiate and lead a team-based performance improvement project, and how to use tools and data to overcome challenges and improve care/experience through eight in-person teaching sessions, over six months. (2) Participants will lead a performance improvement project in their work setting/unit to get hands- on experience applying the concepts and skills learned in the teaching sessions. Participants will receive one-on-one mentoring for their project throughout the program. (3) Participants will complete pre-session teaching assignments and homework to support their learning. In addition to the teaching sessions and leading a hands-on project that is mentored, participants will have the opportunity to network with colleagues from across the system, receive leadership training, and obtain access to expert faculty and colleagues in quality improvement. Most importantly, they will learn how to become more effective change agents, knowing not just how to spot issues in the health care setting, but also how to use quality improvement tools and techniques, as well as data and an equity lens, in efforts to improve care. Quality Academy Curriculum Quality Academy aims to provide participants with the following knowledge and skills:
• Fundamentals of quality, performance improvement and AIM statements • Quality tools, change management strategies and interdisciplinary teams • Overcoming barriers and planning, designing and engaging in quality • Using data in quality • Introduction to Root Cause Analysis • Sustaining improvements • Presenting performance improvement projects Performance Improvement Project
The participant-led performance improvement project will enable participants to apply the concepts, skills, and knowledge gained through the Quality Academy teaching sessions with support from an assigned mentor. Quality Academy Eligibility Criteria Quality Academy is open to all NYC Health + Hospitals staff interested in developing their leadership skills in quality. Experience in quality improvement is not needed to be considered for the program. Please note that participation in Quality Academy is voluntary .
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To be considered for Quality Academy, the applicant must: • Be employed at NYC Health + Hospitals for at least one year
• Have CEO, CQO and supervisor approval, including executive sponsorship for participation in the program, with the understanding that the applicant will be protected for the four hours of teaching per session over the program time period • Submit completed application materials with CEO, CQO and supervisor sign-off The ideal candidate should: • Possess an interest in health care quality improvement • Have the ability to lead a unit-based performance improvement project • Commit to participating in all 8 Quality Academy sessions and leading a performance improvement project during the training Participants are expected to participate in all 8 sessions. One absence is permitted. Participation includes the completion of all pre-session readings and homework in order to graduate from the program. Make-up sessions or recordings will not be made available. When in session, participants are expected to be free from all official duties to facilitate full participation in the entire curriculum. Quality Academy Schedule Below are the dates for all 8 Quality Academy sessions. All sessions will be held in person at your home site. Please ensure and confirm with your supervisor that you will be able to attend at least 7 of the 8 sessions (if not all 8 sessions). These dates are subject to change in the event of unanticipated emergency situations.
• Kick-Off and Orientation (WebEx): Thursday, October 12, 2023, 11 AM - 12 PM • Session 1: Thursday, November 2, 2023, 9 AM – 1 PM • Session 2: Thursday, November 30, 2023, 9 AM – 1 PM • Session 3: Thursday, December 14, 2023, 9 AM – 1 PM • Session 4: Thursday, January 11, 2024, 9 AM – 1 PM • Session 5: Thursday, January 25, 2024, 9 AM – 1 PM • Session 6: Thursday, February 15, 2024, 9 AM – 1 PM • Session 7: Thursday, March 7, 2024, 9 AM – 1 PM • Session 8: Thursday, May 16, 2024, 9 AM – 1 PM [Graduation Day]
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QUALITY ACADEMY APPLICATION INFORMATION Thank you for your interest in joining the Quality Academy 2023-2024 cohort! Please ensure that you meet all the requirements for acceptance into the program and complete all components of the application below. The deadline for submission of all materials (I - II) is Friday, September 8, 2023 . I. Application Form (Pages 5 – 7) Fill out all components of the form, including your signature and the date of signature. II. CEO, CQO and Supervisor Sign Off (Page 8) Have your CEO, CQO and direct supervisor sign off as an acknowledgment of their role in supporting your participation in Quality Academy. Application Deadline 5:00 PM on Friday, September 8, 2023 Submission Instructions Please submit all aforementioned materials to NYCHHQualityAcademy@nychhc.org .
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QUALITY ACADEMY APPLICATION FORM
Applicant Information First Name:
Last Name:
Email:
Phone:
Facility/Site:
Department:
Current Role: Is Your Role Mostly Clinical or Non-Clinical: _______________________________
What Are Your Credentials:
Appointment Date at NYC Health + Hospitals:
Performance Improvement and Leadership Experience 1. Please rate your level of involvement with performance improvement projects to date. Take note that prior involvement in performance improvement projects is not required to apply . Very frequently* Frequently* Occasionally*
Rarely Never Other
*Note: If you answered “Very Frequently”, “Frequently”, or “Occasionally” above, please list your mentor on the project, or the individual who provided you with guidance and support in project design and/or implementation (list more than one individual if it applies):
2. Do you have experience in the following steps of performance improvement? Choose “Yes” or “No” next to each item. a. Identifying an issue with a process or outcome that needs improvement b. Defining the aim of a project and the evidence of the issue c. Assessing the current state or existing processes d. Planning and designing tests of change e. Engaging in small tests of change Yes No
f. Learning from the tests through data analysis g. Modifying the intervention and scaling up
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3. If you were previously involved in an improvement project and/or if you have worked on a project aimed to improve a particular problem in your workplace, please give a brief description. If you do not have any previous involvement in an improvement project, please describe your role on any project at work. Brief Description:
4. If you have ideas for the topic(s) you are initially considering for your performance improvement project during Quality Academy, please give a brief list and/or description. Brief Description:
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5. First, please describe what you hope to get out of Quality Academy. Next, describe the leadership qualities you possess and how they can help you lead a performance improvement project. Brief Description:
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CEO, CQO and Supervisor Sign-Off Quality Academy is a six-month training program designed to give clinical and non-clinical staff the knowledge, skills, and tools to lead quality improvement at the frontlines of care. Participants will learn quality and performance improvement through a didactic teaching series and will have an opportunity to lead a performance improvement project. Your signature supports the applicant’s participation in the 2023 – 2024 Quality Academy. This includes: 1. Support of applicant’s full attendance in the eight Quality Academy half-day, in-person sessions 2. Support of applicant leading a performance improvement project in his/her unit or service 3. Meetings with the applicant, as needed, to support your staff member in completing QualityAcademy and leading a performance improvement project
Direct Supervisor Name : Direct Supervisor Signature : Date Signed :
CQO Name : CQO Signature : Date Signed :
CEO Name : CEO Signature : Date Signed :
Submission Instructions Thank you for completing an Application to the 2023 – 2024 Quality Academy. Please submit the Application Form (pages 5 – 8 of this packet) NYCHHQualityAcademy@nychhc.org by Friday, 5:00pm on September 8, 2023 .
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