TO BE THE BEST LOVED HOSPITALITY GROUP IN THE WORLD THROUGH PIONEERING NEW HORIZONS AND SETTING NEW BENCHMARKS
8th July 2023 marks the 20th anniversary of Shangri-La Dubai. First and foremost, my heartiest congratulations to all our colleagues: you have been creating an environment in the hotel to delight and excite our valuable guests through impeccable, sincere, helpful, caring, and thoughtful services straight from your hearts in Asian Hospitality manner while selflessly supporting each other every day in last 2 glorious decades.
In this journey, we have never felt alone: the precious support of our superiors in the Regional and Head Offices has always made us stronger and disciplined every day, many thanks to them for being an awesome support all the time. Our owners and asset management have been wonderful in every support they gave, our sincere thanks go to them for their trust in us.
It has always been exciting to be a witness to the growing tourism and hospitality industry in Dubai since we opened the hotel in 2003. Dubai Department of Economy and Tourism has an ultimate vision to position Dubai as the world’s leading business hub and tourism destination. As such, we have always been, and will be proud of being a part of this vision as a landmark property in the Emirate. From the development of the world’s tallest building, the world’s biggest shopping mall, Dubai Frame, Dubai Marina, Palm Island, Museum of the Future till EXPO 2020 and countless of city happenings, it has been a great journey and we are looking forward to experiencing more in the decades ahead.
To remain relevant to business , we have renovated our guestrooms, hotel’s main lobby, lobby lounge, front desks, concierge desks and Shang Palace in recent years to be able to offer the finest products
and services to our guests. We have continuously followed the trends to cater to the needs of our guests and reflected them to our strong and stable business results - kudos to all of you!
Wewere witness to pandemic , as we went through a very challenging period like everyone did. We stood together strongly and passed this global challenge successfully.
Shangri-La Circle (SLC) has been launched in April 2022 and brought great excitement to all of us since it has been our only guest loyalty program in the Group . It has been gaining strong popularity
amongst our loyal guests and except my very sincere thanks for promoting it, enrolling new members, and using the program for the benefit of our Group.
“ Colleagues Development ” through strong cultural elements such as succession plan, Shangri-La Academy courses, senior leaders’ development programs, internal transfers and promotions have always
been on the top of our business plans and will be. There is no such excitement as seeing our colleagues growing in our family – Shangri-La Group.
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