MyNews Feb 2019 Reliance Bank

How to avoid ATM charges Changes to usage of rediATM The way we access and use our money is changing. With Internet and Mobile Banking, the Mobile App, Tap and Pay, OSKO by BPAY ® and PayID, you can send and receive money within seconds and do your banking easily and securely anywhere, anytime. Unity Bank has withdrawn from the rediATM network. Members choosing to use a rediATM may incur a $2.50 usage fee. Where can I withdraw cash for free? If you are looking to withdraw money, you have access to over 20,000 ATMs Australia-wide owned and operated by the Banks listed below and you will not incur a Direct Charge for the transactions: NAB, Commonwealth Bank, Westpac, ANZ and BOQ. BOQ - will not apply Direct Charge on their branch ATMs. All their offsite ATMs like BP Service stations, etc, will incur a Direct Charge. Plus, the ATMs at our branches will be rebranded to a new-look and will continue to be fee-free. Members can still transact for free over the counter in some of our Branches. You’ll also have the following options: n Cash out at supermarkets like Woolworths and participating retailers with purchases. (Refer to our Relationship Rewards Program / Access Fees). n Join the thousands of our Members already using our latest digital services to manage their money on the go, by downloading our Banking App from the Apple or Google Play Stores or by loading your Visa Card into your digital wallet. n You may also notice there are newly branded branch ATMs. These are fee-free for all Members to use.

We have good news Important changes to our fees

Chair Message

A Successful First Year as a Member Owned Bank I would like to start this report by thanking our members, staff and partners for making our first year as a Mutual Bank one to remember. We recorded our best operating performance for several years, received a very strong endorsement from members through the survey we conducted in early 2018, and successfully

credit union was first formed, and our soon to be opened service centre within the exciting new development at Bankstown Sports Club is a clear demonstration of this. Reliance Bank Our Central West operations have recorded the strongest results since our merger with Reliance Credit Union in 2010. Membership continues to grow, our loans portfolio grew by over 15%, more members are trusting us with their hard earned savings, all of which has allowed us to increase our involvement in supporting community events and social causes. While the list of items we support is too long to mention they do include being the major sponsor of the Royal Bathurst Show, the Bathurst Memorial Entertainment Centre, Bathurst Community Transport, Bathurst Panthers Rugby League Team, the Bathurst Criterion Cycle Classic and the Penrith Panthers Children’s Football Clinic. We see ourselves as having a responsibility to work with community leaders in developing strategies to enhance the economic and social fabric of what is a wonderful region. Our participation in “Upstairs” a Start Up initiative between Bathurst Regional Council, Charles Sturt University, the NSW Department of Premier and Cabinet and ourselves is a great example of how we are fulfilling our responsibilities in this area. Our Partners Our success is built around collaboration and this can be best demonstrated through the partnerships we have with organisations that are also committed to serving the best interests of their members. Trade Unions, including the Maritime Union (who were responsible for the creation of the Bank), the Mining & Energy and Forestry, Furnishing and Products divisions of the CFMEU, and in more recent times the Electrical Trades Union of Victoria are organisations that play an important role in our success. We continue to work closely with Industry Super Funds Maritime Super and Mine Super in developing ways in which we can jointly enhance our service offerings to our respective members. In more recent times our merger with Bankstown City Credit Union has led to the creation of additional partnerships including with the Bankstown Chamber of Commerce and Bankstown Sports Club. Gratitude Any member owned organisation relies heavily on the support of members, staff and key partners to succeed in what is a very competitive and challenging financial services market. In the past twelve months we have seen reams of new regulations, the launch of a Royal Commission, the introduction of new payments systems and the maintenance of record low interest rates, all of which add to the cost of doing business. Our challenge, which we have met thanks to our members support, is to maintain the caring and professional service that stands us apart from the larger profit focused banks.

From 1 January 2019, you benefit from the following changes:

New Fees Effective 1 January 2019

Fee Types

Excess Transaction Fee

Reduced to $1.20

All in One Rewards Package Annual Fee Unsecured/Secured Personal Loan Service Fee

Reduced to $350 per annum Reduced to $5.00 per month

Banklink Establishment Fee


transitioned our merger with Bankstown City Credit Union. In addition, we were extremely pleased to be selected by the Central Coast Credit Union as their preferred merger partner and we welcomed them to our growing mutual bank family in December 2018. Continuing on where I left off in my report last year we have witnessed extraordinary revelations emanating out of the Financial Services Royal Commission. While I do not intend to go into too much detail here, as there has been an enormous amount of comment and analysis, I would like to point out that the member owned banking sector that we are proudly part of has not been subject to the criticism and outrage that the large banks have rightfully attracted. The reason for this is simple, our sole purpose has been and will always be, to look after the best interests of our members. Innovation Our commitment to provide members with access to the latest developments in banking and payments continued during the year with the launch of the National Payments Platform (NPP) and our children’s financial literacy App, Chore Scout. The NPP became available in February 2018 and we were one of over 30 member owned banks/credit unions that were up and running on day one. Cuscal, our payment partner has been a major contributor to the development and roll-out of what is a significant change in the way people can transfer value and information between each other. No longer do you have to wait days to transfer funds between bank accounts, it now only takes seconds. Over 1500 of our members have already registered for this service and with the major banks slowly coming online we expect the take up to increase considerably in coming months. Bankstown City Unity Bank I am very pleased to be able to report that our merger with Bankstown City Credit Union, as predicted, has been a wonderful addition to our Bank and we have been delighted to be able to carry on with the proud tradition and legacy that those before us had developed. To ensure we were meeting member expectations we undertook a member survey in early 2018 with BCUB members and the results were very encouraging. Overall members were extremely satisfied with the service they were receiving and were also making good use of the additional services now available to them. Our commitment to Bankstown and the surrounding communities will remain as strong as it has been since the

Banklink Cancellation Fee


Periodical/BPAY/Direct Transfer Payment Fee Staff assisted


A second Bankstown City Unity Bank branch inside the new Flinders Centre in Bankstown will be opening soon. This branch will be the first of its kind in the Bankstown-Canterbury area. It will feature a specialised interactive hub, showcasing the latest technology for members of the community to browse and enjoy. This branch will also give Bankstown City Unity Bank Members a second fully functional cashless branch in the Bankstown Canterbury area. This branch will also feature an ATM that is Fee Free to BCUB Members and is accessible after hours through the Bankstown Sports Club. Stay tuned for the official opening date. Opening soon: Bankstown City Unity Bank first technology hub branch

Top Left: Unity Muswellbrook. Top Right: BCUB Bankstown. Bottom Left: Reliance Bathurst.

Mick Doleman Chair

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