Built America Magazine | West
In an industry plagued with horror stories and runaway budgets, NSS Home offers something rare: a zero change order guarantee. “As long as there are no crazy unforeseen conditions or clients don’t change scope, we don’t issue change orders from the time we sign the build contract to the end,” Kyle says. “That gives our clients a sense of security. They feel seen. Understood.” Behind that promise is a meticulously refined pre-construction process. NSS Home partners with independent architects and designers, then runs a rigorous process kyle refers to: A “Pre-Construction Audit”— adding its own risk-focused, detail-rich documents to eliminate any ambiguity before work begins. “We’re very, very, very thorough,” he says. “We take our time in design. We slow it down. That’s where most problems happen —rushing the beginning.” The Zero Change Order Guarantee
Builders Build. Talkers Talk.
To maintain clarity during execution, NSS Home created two key roles: the logistics manager: mirrored by the project manager. Each one focused on a distinct element of the client journey. “It’s our mantra—builders build, talkers talk,” Kyle says. “With this model, the person swinging the hammer isn’t the same one answering client calls.
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