Restaurant managers with higher EQ create: 34% greater annual profit growth
Increased guest satisfaction
Higher employee retention 16
Indeed a reluctance to explore your inner landscape not only weakens your own motivation but can also corrode your ability to inspire others." 11
In the last century, “inspiring others” might have looked like Donald Trump playing the tough leader in The Apprentice. But in real organizations today, leaders face a much more complex challenge of inspiration. Again, the Gallup findings indicate that almost 3/4ths of the workforce is disengaged. Leaders who use their emotional resources to foster "engagement" (a sense of caring and commitment) deliver significant bottom-line results. Teams with higher engagement are: • 50% more likely to have lower turnover. • 56% more likely to have higher-than-average customer loyalty. • 38% more likely to have above-average productivity. • 27% more likely to report higher profitability. 12
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White Paper The Business Case for Emotional Intelligence
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