The employee feels cared for by their supervisor. They received recognition or praise during the past seven days from someone in a leadership position. They believe their employer is concerned about their development. 51
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Several studies have documented a link between relationships in the workplace climate and people's desire to stay on the job. In the study at L'Oreal, cited previously, the "EQ Sales Agents" had 63% less turnover during the first year. For sales reps at a computer company, those hired based on their emotional competence were 90% more likely to finish their training than those hired on other criteria. 52 At a national furniture retailer, sales people hired based on emotional competence had half the dropout rate during their first year. 53 Given the emerging data, many organizations are seeking to gain this performance advantage and are using emotional intelligence testing as part of the recruitment and hiring process.
EQ Training's Dramatic Effects on Turnover
Reducing Turnover
All Staff EQ Trained Staff
30%
25%
20%
15%
10%
5%
0%
Year 0
Year 1
Year2
After EQ training, turnover was reduced by almost 50% among all staff and by 80% among trainees.
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