competence and stress reduction program cut turnover by almost 50% – and within the core team turnover dropped to under 2%, saving $800,000 in less than a year. 58
Feeling Like Working
As we discussed earlier, there are significant relationships between the climate or mood and performance. Those with higher emotional intelligence are more likely to manage their feelings – which in turn, is likely to increase job satisfaction, which is tied to both retention and performance. In a study of 523 educators in Greece, researchers showed strong links between EQ skills, affect (mood), and job satisfaction. Some 25% of the variance in mood was predicted by EQ skills, and 25% of the variation in job satisfaction was predicted by affect. 59
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White Paper The Business Case for Emotional Intelligence
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