JOB DESCRIPTION
Post:
Deputy Head of Operations
Department:
UCL Accommodation
Grade:
8
Reporting to: Head of Operations Responsible for: Accommodation Manager(s), OOH and Weekend Property Service Manager(s) and Business Development Manager
Required to provide cover between the hours of 8am- 7pm, Monday-Friday and 9am-5pm on Saturday (if required) Part of the 24/7 on call incident management team
Hours:
PURPOSE OF THE JOB To lead the UCL Accommodation Operation management team in the delivery of exceptional Facilities Management and student experience service across a portfolio of properties. Providing excellent commercial leadership, drive a high quality customer service, effective management of 3rd party contractors ensuring exceptional service delivery across the portfolio. The primary function of the role will be to lead and build the capabilities of UCL Accommodation Team and ensure the operational standard is consistent and standardised across all sites to achieve operational excellence and exceptional student experience. This role will develop a team of leaders across the department through inspiring leadership and management development, and support the department in building and maintaining effective succession pipelines at all levels.
Candidate Information 11
10 UCL Deputy Head of Operations
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