KEY REQUIREMENTS
Essential • Operational leadership experience within a customer facing environment, including performance management, people development, coaching or mentoring experience • Previous success in developing and managing high performing teams • Track record of leading multi-functional, area teams in the delivery of excellent customer service • Good practical understanding and application of employee relations • Demonstrable success in building an effective Health and Safety culture in line with legislation • Excellent financial and commercial awareness, including strong experience of preparing, setting and managing costs and budgets and driving performance against them • Track record of success in delivering through others • Demonstrable success in developing and managing relationships with support functions, stakeholders and third party suppliers • Previous experience within a sales environment • Excellent leadership skills and excellent oral and written communication skills including the proven ability to engage with customers and inspire teams • Evident capacity to acquire and apply new skills and learning • Ability to demonstrate an objective, professional and calm approach when handling difficult situations • Highly skilled in understanding, empathising and delivering against customer needs • Excellent computer literacy and the ability to use Microsoft Office • Possesses and promotes a positive and collegiate attitude, with the ability to adapt swiftly and a willingness to undertake challenging tasks • Results-focused with the ability to work at pace whilst maintaining a high level of accuracy and attention to detail • Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines • Self-motivated and possessing the ability to work on own initiative as well as within a team
Desirable • Previous experience of working within the higher education sector, accommodation or a customer service company in a similar role • Due to the nature of the role and the context in which the individual will be working it is desirable that the post holder will agree to the use of their photograph on UCL Accommodation marketing and communication literature/posters or website.
Candidate Information 19
18 UCL Deputy Head of Operations
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