PERSON SPECIFICATION
Essential or Desirable
Assessment method (Application/Interview)
Essential or Desirable
Assessment method (Application/Interview)
Criteria
Criteria
Qualifications, experience and knowledge A good general education with sound literacy and numeracy skills Operational leadership experience within a customer facing environment, including performance management, people development, coaching or mentoring experience Previous success in developing and managing high performing teams Track record of leading multi-functional, area teams in the delivery of excellent customer service Demonstrable success in building an effective Health and Safety culture in line with legislation Excellent financial and commercial awareness, including strong experience of preparing, setting and managing costs and budgets and driving performance against them Excellent leadership skills and excellent oral and written communication skills including the proven ability to engage with customers and inspire teams Track record of success in delivering through others Previous experience within a sales environment Previous experience of working within the higher education sector, accommodation or a customer service company in a similar role Possession of relevant industry qualifications Membership of relevant professional body
Skills and abilities Ability to demonstrate an objective, professional and calm approach when handling difficult situations Possesses and promotes a positive and collegiate attitude, with the ability to adapt swiftly and a willingness to undertake challenging tasks Results-focused with the ability to work at pace whilst maintaining a high level of accuracy and attention to detail Highly skilled in understanding, empathising and delivering against customer needs Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines Self-motivated and possessing the ability to work on own initiative as well as within a team
E
A
E
I
E
A and I
E
I
E
A and I
E
I
E
A and I
E
I
E
A
E
I
E
A and I
E
A and I
E
A and I
E
I
D
I
D
A
Candidate Information 21
20 UCL Deputy Head of Operations
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