Orange County Insight October 2023

Information Technology Continues Making Waves with Rubber Ducks

By: Joshua Crawford, Business Systems Analyst, Information Technology Department

In a quack - tastic turn of events, employees who filled out the IT in September survey were entered into a drawing to win a rubber duck. The lucky winners were thrilled to receive their new prize. "I'm so excited to have won!" said one winner. "I've always been a big fan of rubber ducks. They're so cute, and they always make me smile." Another winner is planning to put their new rubber duck on their desk at work. "I think it will be a great reminder to have a little fun and not take things too seriously," they said.

The IT department decided to give away rubber ducks as a prize because they wanted to show their appreciation for employees who took the time to fill out the survey. The survey was designed to gather feedback from employees on a variety of topics, including professionalism, communication, and satisfaction of service. "We're grateful to all of our employees who took the time to fill out the survey," said Larry Clement, Information Technology Director. "Their feedback is invaluable to us as we work to provide a better helpdesk response for everyone."

In addition to the rubber duck prize, the department also announced that they will be implementing some of the suggestions that employees made in the survey. For example, the department will be introducing a helpdesk portal in the future. "We're committed to listening to our users and making changes that will improve their work experience," said Larry. So, there you have it. Next time you're asked to fill out a Help Desk survey, remember that you could be quacking your way to a new prize!

September Winners:

Walker Merryman – FiberLync

Peggy Helmick – Building and Development Services

Stephanie Straub – Assistant County Administrator

Mike Throckmorton – Fire Marshal

Amanda Amos – Contract & Procurement Specialist

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