ected healthcare 2028 Healthier outcomes
Financial benefits: • Millions saved in operating costs • Lower cost per enrollment • Lower costs to serve
Operational benefits: • Higher conversion rates
• Increased digital channel adoption • Improved advocate productivity • Decreased handle times • Shorter wait times
Consumer benefits: • Seamless experiences • Less confusion and frustration • NPS improvements • CSAT increase
ttec.com | 29
Made with FlippingBook Annual report maker