Our approach We welcome the opportunity to provide Humana with an inside look to our perspectives — and prognostications — about how operating environments across the healthcare spectrum will look five years from now. As TTEC’s largest and most mature portfolio, our Healthcare Solutions team embraced this exercise to combine our strategic vision with market trends in a single, market-facing document. This undertaking challenged our team to take a step back to confirm our strategy, and update it as needed. Our mission is to improve the outcomes for our clients and the healthcare consumer and we took this challenge seriously. We’re in a unique position to approach the challenges in a holistic way that keeps healthcare human. • Team collaboration: To prepare this paper for Humana, we rallied our leaders as well as our front line to discuss and brainstorm, and wove in viewpoints from the front line to present a comprehensive, reality-based picture. • Our board: TTEC is fortunate to have Tracy Bahl , a luminary in the healthcare space, on our board of directors. Tracy provides invaluable insights through his experience in the marketplace and his laser focus on value-based reimbursement at Valtrius. • Outside TTEC: Healthcare is complicated, and we never assume that all we need to know resides with our own team and our own research. We interviewed our clients (payers and providers) to understand how they are thinking about changes to the operating environments due to the trends taking shape in their marketplace. We also interviewed the OEM for today’s leading technology solutions. As a preferred integrator for the Genesys platform, we felt it was important to speak with our partners at Genesys to validate our strategic vision presented here to Humana.
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