NewColleagueOrientation
AWarm Welcome!
AWarmWelcome
Today’s Objectives - LEARN
• Learnwhat makesShangri-Laa leading luxurybrandwith Asianheritage
• Explorethe historyof Shangri-Laand the differentbrands that weoffer toour guests
• Assesswhoare the Shangri-Laguestsand their expectations
• Recognizehowquality& sustainabilityare a fundamental partsof our roles
• Need for youto becomea true representativeof Shangri-La
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Let us make the BESTout of today!
Begin by learning the brand history
Engagewith our hotel leaders
Successstrategies ofour group
Test our knowledge
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Overview
Here is what you need to know about Shangri-La as you begin your journeywith us.
Our Story
Our Leaders
Our Culture
Our Hotel
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Welcome by Mr. Oliver Bonke, Regional CEO, MEIA
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Welcome Activity
Let us get to know each other a little better
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Welcome Activity
Activity Brief:
Duration: 10mins
All participants to gather around
1. One adjective that describesyou the best 2. One thing thatdescribes what you do (preferably apicture)
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The legend of Shangri-La
“if we have not found the heaven within, we have not found the heaven without” - Lost Horizon
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Shangri-La today
Asynonymfor“Paradise”
Even though mythical in origin, the name perfectly encapsulates the genuine serenity and service for which Shangri-La Hotels and Resorts have come tobe recognised.
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Legendary Hospitality
around the world
The Shangri-La story began in 1971 with our first deluxe hotel in Singapore.
Inspired by the legendary land featured in James Hilton's 1933 novel, Lost Horizon, the name Shangri- La encapsulates the serenity and service for which our hotels and resorts are renowned worldwide. Today, Hong Kong-based Shangri-La Hotels and Resorts is Asia Pacific's leading luxury hotel group. We are also regarded as one of the world’s finest hotel ownership and management companies. Owning and/or managing over 100 hotels and resorts throughout Asia Pacific, North America, the Middle East and Europe, the Shangri-La group has a room inventory of over 40,000.
In addition, new hotels are under development in Australia, Bahrain, mainland China, Cambodia, Indonesia, Malaysia and Saudi Arabia.
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Our Milestones
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How did our story begin?
1984 First Shangri-Lahotel in Chinaopens in Hangzhou
1989
1949 Parent company, the Kuok Group, is established
1979 KuokHotels is formed to manage threeproperties:
1994
1 st Traders hotelopens in Beijing
Shangri-LaHotel Jakarta opens
1982 Shangri-La Int’l. Hotel
1997
1986 Shangri-Lahotel, Bangkokopens
1992
1971 1st Shangri-Lahotelopens in Singapore
Golden circleis launched
Shangri-Lahotel,Manila opens
Management Ltd. (SLIM) is founded
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How did our story begin?
2010
2014
2003
2009 Shangri-Laopens in Vancouver &Tokyo
2016 Shangri-La’s Hambantota resort & spa, Sri Lankaopens
2017 Shangri-LaColombo opens, phase 1 of our largest mixed-use development project in SouthAsia
Shangri-Lahotel, Paris Opens
1 st HotelJenopens in Singapore
Shangri-La forays in Australia & MiddleEast.
2010 GlobalAdcampaign:“It’s in our nature” launched
2011 Kerry HotelPudong, Shanghaiopens
2015
2004 First Chi, the Spaopens in Bangkok
2017 Shangri-La openedits 100thhotel inXiamen
Shangri-LaUlaanbaatar, Mongolia opens
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How did our story begin?
2018
2018
2019 ShangSocial, thefirst stand alonediningestablishment
2018
2018
2019
Shangri-Lagroup and Tencent signs strategic partnership to deploy smart hotel solutions
Renewal of partnership for Shangri-La hotel Hangzhou, our first China hotel, for another 25 years
BudsbyShangri-La, dedicated interactiveplay spacefor children,opensat Shangri-LaSingapore
Launchof new Shangri-LaMobileApp
Official opening at oneGalle face in Colombo
for thegroupopensat JewelChangiairport Singapore
2018 First hotel group in Asia tosign corporate partnership, certifyingMarineStewardship Council Chain of custody for fishand seafood in 53Shangri-Laproperties in mainlandChina & HongKongSAR
2019 Shangri-LaGroupsignsagreement onShougangparkHotel inBeijing, China,oneof theofficialhotelsites for the2022winterOlympics.
2018 Shangri-La group’s first shared financial services centre opens inWuhan, China
2018 A secondglobal headquartersis establishedinSingapore
2018 Huaiyang training kitchen opens in Shangri-La hotel Nanjing, China
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How did our story begin?
2019
2020
Shangri-Lagroupopensnew Food&Beveragefocused property inZhoushan,China
First globally certified hotel groupunderCtrip’s Chinapreferredhotel programme
2019 Shangri-La group is the first hotel group to offer WeChat pay deposit in China
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Our Brand PresenceToday
42,000 colleaguesworldwide
9 Hotel Jen
86 Shangri-La hotels& resorts 3 Kerry Hotels
24countries
Over 40,000rooms
2 Clubs
3 Traders Hotels
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Our Leaders
Our Senior Management at the Shangri-La group
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Organisational Pillars Structure (Effective January 2019)
LINESOF BUSINESS
CORPORATE FUNCTIONS
COMMERCIAL/OPERATIONS FUNCTIONS
REGIONSOF BUSINESS
Brands
Finance
SouthChina
Shangri-La
Marketing
Procurement
EastChina
Traders
Sales– GSO& NSO
HR
North China&Mongolia
Jen
RevenueOptimisation
Technology
North Asia, Philippines&Pacific
Family
Operational Performance
CorporateCommunications
SouthEastAsia
F&B
Engineering
Legal/ CorporateSecretary
Middle East, India & Indian Ocean
Investment Properties
Security
IMBD
Europe andNorth America
ProjectsDevelopment
InternalAudit*
Supportedby
BUSINESSSERVICES/SSC
“OTHERS” i.e Studio
FSSC
ITSS
HRSS
CEPT
TDC
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* Reportsdirect to ARC
Senior Management
Bold and Visionary Leadership
Under our founder's visionary leadership, the Group quickly expanded into new territories and other emerging markets in Asia. This strong pioneering spirit is now deeply entrenched in the way our leaders operate and make business decisions. Our leadership team brings a wealth of experience and expertise from different industries to chart new frontiers for the Group. They adopt a disciplined approach as part of an enterprise-wide risk management and governance framework. Our leaders are committed to taking a long-term view. Besides developing talent and capabilities within the company, they are driven to build an organization that works to benefit and serve the people and communities where we operate
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Senior Management
George C Tan Chief Human Resource Officer
Hui KUOK Chairman
LIM Beng Chee Group Chief Executive Officer
Dennis TAN Chief Financial Officer
CHUA Chee Wui Chief Investment & Technology Officer
Oliver BONKE Regional CEO Middle East, Europe, India, Americas
CHAN Kong Leong Regional CEO Southeast Asia and Australasia
KOH Yat Chung (YC) Regional CEO* Hong Kong & Taiwan
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*YC holds a concurrent appointment as the Business Head, Loyalty and Rewards
Senior Management
Oliver BONKE Regional CEO Middle East, Europe, India, Americas
CHAN Kong Leong Regional CEO Southeast Asia and Australasia
KOH Yat Chung (YC) Regional CEO Hong Kong & Taiwan
LIM Beng Chee Group Chief Executive Officer
Sunny PAW Deputy CEO and EVP Operations, North & East China
Charlie DANG EVP Operations South China*
Josef DOLP EVP Operations Southeast Asia and Australasia
Juergen DOERR Area VP Operations Hong Kong & Taiwan
William MACKAY EVP Operations Middle East, Europe, India, Americas
*Charlie Dang holds a concurrent appointment as EVP Hotel Operations
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Headquarters & Regional Offices
2 Headquarters: Hong Kong&Singapore
Region: Europe & Americas Office: London
Region: North China Office: Beijing
Region: EastChina Office: Shanghai
Region: Middle East, India & Indian Ocean Office: Dubai
Region: North Asia, Philippines & Pacific Office: Hong Kong Region: South China Office: Hong Kong
Region: SoutheastAsia Office: Singapore
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OUR REGIONAL LEADERS
William Mackay EVP Operations MEIA / Europe & Americas
Dirk-Jan Rijks VP HR - MEIA
Natalie Nasser VP Sales -MEIIO
Mathew Harding VP Finance- MEIA
Pippa Williamson Senior VP Sales- MEIA
Sdsd
Kapil Aggarwal VP Investment & Asset Mgmt & Dep to EVP Operations – (MEIIO)
Kristi Grotsch Senior Manager Learning & Development - MEIA
Bradley Barker Assist. VP - HR (Talent Acquisition) – MEIA
Nicolas Hauvespre VP Marketing-MEIA
OUR REGIONAL LEADERS
Rushali Shetty Dir of L&D – SLDB Service Excellence Mgr. – MEIIO
Ashish Bansal Assist. VP – Revenue Optimization (MEIIO)
Jessica Womack Assistant VP –Digital marketing - MEIIO
Ruwaida Abela Assistant VP Public relations -MEIA
OUR HOTEL LEADERS
Elcin Guner Director of Human Resources
Tarek Medhat Director of Sales & Marketing
Hakan Ozel General Manager
Chithrananda De Alwis Director of Engineering
Rima Bouyounes Director of Revenue & Optimization
Nikolaos Tsimidakis Executive Chef
Our Shangri-LaGroup
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Our Heritage
AnAsian Hospitality Icon
Robert Kuok’s travel experiences in some of the finest hotels in Europe served as the blueprint for the first Shangri-La Hotel. He wanted it to be of high quality with a balance of aesthetics and functionality. In terms of hospitality, he was unwavering that every stranger be warmly welcomed as a friend.
Some 50 years on, the Group continues to deliver on this promise of bringing exceptional customer experience and service to any guest walking through its doors.
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Our Heritage
AnAsian Hospitality Icon
Over the years, the Shangri-La Group has earned a special place in people's heart. We have had the privilege of witnessing history being made as well as to play a part in history. As the venue for many historic events – local and global – we take as much pride and joy in hosting dignitaries and celebrities as we do in celebrating those significant life moments with families and individuals. We remain a favourite with locals and foreigners – a well- loved Asian icon.
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People and Culture
Culture of Thoughtful Service
It is in our nature to look after people, to anticipate their needs and to care for them. We value the deep bonds and emotional connections we have with our guests and colleagues. These ties and the strong sense of belonging continue to bring people back to us time and again.
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People and Culture
Culture of Thoughtful Service
Our culture of thoughtful service is embodied in our people as they engage and interact with customers and with each other every day. They know instinctively what it means to delight our guests and to deliver hospitality from the heart. Not only are they motivated to give of their best, they bring the Shangri-La magic to life. We owe our success to the dedication and commitment of our people. Their authenticity and passion to serve our customers and to relate on a personal level have made us an undisputed leader in Asian hospitality. As we expand our footprint and grow as a company, we are committed to bring value to our people by realising their potential. We aim to work together with them to fulfil their professional aspirations along every step of their career.
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Growing beyondhotels
Developing shopping malls,office complexes & residences
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Developing newmodels
Existingmodels
NewModels: Buds by Shangri-La Trainyard gymbyShangri-La
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Building ourF&BBusiness
Developing remarkable F&Bservice and dining experiences
Here are a fewexamples: BackroomSpeakeasy Huai YangCuisineTraining Kitchen
Beersmith GastropubHero HungTongPrivatedining RedSugar Origin Bar – ThePearl Vinotheque
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Shangri-LaGroup
Our BusinessVerticals
Switch to menti.com
Apart from luxury hospitality, Shangri-Lagroup is also involved in:
1. Malls &Office Spaces 2. Apartments & Residences 3. Unique F&Bexperiences 4. Multi-use development spaces
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Sowhat’s in it foryou?
We have tremendous opportunities for individuals to grow with awide range of careers in the different aspects of our businesses.
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: OUR FAMILY OF STAY BRANDS
AlwaysReadyFor TheSmart Traveller
ToTreatAStranger AsOneOf Our Own
Seizethe Stay
More RoomForLife
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Hotels and Resorts
Owner, Developer, Operator mindset
At Shangri-La Group, we have a long and successful record of accomplishment of being able to take project blueprints to developing and operating hotels and integrated mixed-use destinations. Our capabilities and strengths stretch from strong project and asset management, technical support to offering insights and market intelligence mined from our rich customer database. We know our guests and over the years have earned their trust through our thoughtful and genuine service from the heart.
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Hotels and Resorts
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Hotels and Resorts
Shangri-La Hotels and Resorts
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Hotels and Resorts
Shangri-La Hotels and Resorts
NATURE-INSPIRED Inspired by nature and our Asian heritage, Shangri-La Hotels and Resorts create stimulating sanctuaries in unparalleled locations that respond to and balance the shifting energy states of our guests – from tranquility to dynamism, from seclusion to discovery. The hotels and resorts provide areas of private respite and relaxation, balanced with a treasure trove of immersive and unexpected experiences. IMAGINATIVE VIBES Bringing a touch of imagination to every environment a guest encounters, we nurture a sense of discovery and intrigue through the local artisanship, beautiful Asian-inspired design and artful touches that surprise and delight. ASIAN CULINARY CULTURE Brands passion for gastronomy is not just about the food on the plate, but about the rituals, culture and experimentation that makes truly great cuisine. Creating not just menus, but experiences worth remembering that preserve and evolve Asian culinary traditions and pay homage to local flavours. MULTI-GENERATIONAL MINDSET The shared bonds of care and kinship define how we see the world. Creating shared experiences through joyful moments of co-discovery across generations. Everything is thoughtfully crafted for different generations, enabling guests to achieve a positive state of mind, alone and together.
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Hotels and Resorts
Shangri-La Hotels and Resorts
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Hotels and Resorts
Shangri-La Hotels and Resorts
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Hotels and Resorts
Shangri-La Hotels and Resorts
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Hotels and Resorts
Shangri-La Hotels and Resorts
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Hotels and Resorts
Shangri-La Hotels and Resorts
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Hotels and Resorts
Shangri-La Hotels and Resorts
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Hotels and Resorts
Golden Circle – Recognizing Your Loyalty
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Hotels and Resorts
Golden Circle – Recognizing Your Loyalty
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Brands Overview: Differentiation
What makes each member of our family unique?
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Our Brand Characteristics
Attributes ServiceStyle Personality
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Shangri-La hotels & resorts
Totreat a stranger as oneof our own. It’sin our nature.
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Shangri-La hospitality
Aheart-warming family
Brand Expression: Totreat a stranger asoneof ourown characterises the hospitality one can expect from Shangri-La Hotels and Resorts.
BrandPositioning: Hospitality from the heart
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Shangri-La hotels & resorts –Our Manifesto
A heart-warming family
We are a family. We share something powerful – our genuine care
and respect for others. This belief shapes us. It shapes the way we
treat all people with selfless sincerity and thoughtful courtesy,
understanding needs and sharing feelings. It shapes the way we
transform our gracious and enchanting Asian manner to authentic
experiences straight from the heart. Our strength lies beyond our
harmonious surroundings and hideaway locations. It lies in our core
values that guide us to treat each and every one with honor, as kin,
as family. In our family you will find tranquility, sincerity and
something a great deal rarer – our special kind of hospitality,
hospitality from the heart.
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Shangri-La hotels & resorts
“No matter how far they have travelled, guests feel genuinely welcomed and at ease, as if they are at home.”
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Tradershotels
Alwaysready for the SmartTraveler
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Traders hotels
An empowering family
Brand Expression: ‘Alwaysready for the smart traveller’.
cater to
savvy, who
Traders Hotels
travellers passionate appreciate smart funct ionality and getting things done.
Brand Positioning: Efficiency and functionality value conscious traveller
for the
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Traders hotels – Manifesto
An empoweringfamily
We are a family with trade in our genes. We know the thrill success
brings as well as the planning, hard work and sacrifices necessary to
achieve it. To support each and every one who strives to make
business flourish, we offer versatile efficiency, friendly simplicity
and thoughtful practicality in a vibrant and youthful environment. In
our network everything is designed to ensure you are ready to
make the most of tomorrow. We are the road warriors’ family. We
support your efforts and celebrate your successes, because when
you prosper, weprosper.
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Traders hotels
Located in the business hubs of Asia and the Middle East, Traders is the practical choice for both business and leisure travelers.
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Traders hotels
Traders caters to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.
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TradersHotels
“Each Traders Hotel is, therefore, a vibrant yet professional environment, designed to complement guests at work, rest orplay.”
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KerryHotels
More room for life
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Kerry hotels
An inspiring family
Brand Expression: ‘Moreroom for life.’ Kerry Hotels are vibrant and buzzing with life and activity. With unique, functional designs and enthusiastic, intuitive service, Kerry Hotels are places for a luxurious stay and inspirational experiences.
Brand positioning: ‘Neighbourhood inside’
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Kerry hotels
FIND YOUR SPACE At Kerry Hotels, visitors and locals – no matter their sport or fitness level – will find space to maintain an active lifestyle. With world-class facilities and activities, guests will find the inspiration to do more and try something different, inside and outside the hotel. DISCOVER TOGETHER Creating creative spaces for families to be together in is at the heart of the Kerry Hotels experience. Providing the right balance of breathing space and active family experiences, families can make the most of their precious time together.
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Kerry hotels
EVERYONE’S LOCAL Kerry Hotels believe that great food and drink sparks conversation and connection; it has the power to bring people together. This is why each Kerry Hotel provides casual, comfortable social dining environments for family and friends. BUSINESS ANYWHERE We believe that business is a natural part of life and can go beyond the boardroom. Whether it is in the bar, by the pool, at a lounge or in a conference room, serious business can be conducted in less than serious settings. With a range of options within each Kerry Hotel, we enable and encourage a ‘work while you play’ lifestyle
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Kerry hotels – Manifesto
An inspiringfamily
Our family embraces life. We seek enjoyment and a balanced
lifestyle. Our engaging, expressive personality creates a vibrant
atmosphere and inspirational experiences. Our spirited creativity,
stylish manner and unpretentious nature awakens one’s own
individuality. We are not bound by protocol and take ownership to
be adaptable and responsible. Weare youthful and alluring.
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Kerry hotels
“ Each Kerry Hotel is vibrant and buzzing with life and activity. We are defined by a spirited style and a careful attentiveness that bestows asenseof individuality. ”
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Hotel Jen
Seize thestay
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Hotel Jen
BrandPlatform
BRAND EXPRESSION
BRAND POSITIONING
BRAND VISION
BRAND MISSION
Toinspire travellersto find fresh, interesting perspectives by sparking unscripted exploration on every trip.
Toenable curious travellers to go beyond the surface and create their own travel memories.
Helping travellers unravel the city, meet the locals and elevate the ordinary.
SeizetheStay
CORESERVICEVALUES: Simple pleasures / Easy Efficiency / Ingenious Ideas
COREEXPERIENCE VALUES: Senseof Adventure / UrbanEnergy
BRANDPILLARS: Local Rituals / After Hours / Get. Set. Eat. / Jen-WhyArt
PERSONALITYATTRIBUTES: Sincere / Spirited / Energetic
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Hotel Jen
A CATALYST FOR CONNECTIONS Plug into the pulse of New Asia. JEN connects people and possibilities, ambition and optimism, local and global. Buzzing co-working spaces and an exciting roster of thought-provoking events facilitate new perspectives, innovative ideas and most importantly, a really good time.
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Hotel Jen
IN AND OF THE CITY Every JEN is a destination that captures the distinctive rhythms and flavours of its neighbourhood. Be it mod- Asian comfort food, local crafted products, or an off-the- grid encounter, experience the soul of a city through JEN. FUEL MIND & BODY Performance-driven wellness is at the core of the JEN experience. From nutrition needs to fitness goals, a range of programmes designed by leading experts ensure that guests are primed to perform. SYNCHRONISED TO YOU & HOSTED WITH THE HUMAN TOUCH JEN puts our guests back in control so that they can make the most of their stay, every day. Shifting from fixed to flexible spaces and offerings, our high-tech and high-touch approach enables on-demand services and uniquely curated experiences.
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Our Brands
Attributes
Individual Inspirational Vibrant Adaptable
Efficient Simple Versatile Unceremonious
Sincere Spirited Energetic
Harmonious Tranquil
Authentic Luxurious
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Our Brands
ServiceStyles
Fussfree quality, comfort & value with a twist
Formal yet personalized
Casualyet functional
Informal yet proactive
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Our Brands
Personality
Can-doattitude Proactive Practical Smart
Thoughtful Uplifting Outgoing
Enchanting Graceful Appreciative Anticipating
Spirited Engaging Unpretentious Alluring
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Our Brands
Experience
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Our Brands
Experience
Fiction became fact in 1971,when the first Shangri-Lahotel opened in Singapore.Thismarked the beginning of a new standard for hotel excellence. By redefiningwhat it means to be ahost, Shangri-LaHotelsandResortsquickly developed a reputation for being a brand that puts care from the heart at the core of its hospitalityexperience.
Efficiency and functionality forthe value-conscious traveler
Avibrant yet relaxed lifestyle
City hotels Aluxurious retreat for the busytraveler
ASense of Adventure UrbanEnergy
Resorts Renew, relaxand discover
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Where would you stay? Given an opportunity to stay at one of these brands, which one will you choose?
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OurCulture
Shangri-Lahotels & resorts
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Shangri-LaGroup
We aim to be the first choice for guests, colleagues, shareholder and business partners.
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Shangri-La hotels & resorts
We aim to be the first-choice for guests, colleagues, shareholders& business partners.
OURPHILOSOPHY
Shangri-La hospitality from acaring family
OURMISSION
Todelight our guestsevery time by creating engaging experiences of hospitality straight from ourhearts.
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Shangri-La hotels & resorts
Aheart-warming family
Selfless sincerity Thoughtful courtesy Authentic experiences straight from the heart Treat eachand every one as family Enchanting and graceful
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Shangri-La – Our CoreValues
That bind us together asa family
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NewColleague OrientationProgram
Let us put our core values into action
What do each of our core valuesmean?
Humility: Thequality of havingamodest view of one's importance. Courtesy: Polite, respectful, or considerate in manner. Helpfulness: Always ready to provide assistance Respect: Havingdue regard for someone's feelings, wishes, or rights. Sincerity: Theabsence of pretence, deceit, or hypocrisy.
Selflessness: Toput the needs andwishes of others before one's own.
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Activity: Having a conversation about our values (Role Play)
In groups, 10mins.
Eachteamwill be assignedone of the Shangri-Lavalues.
1. What is the meaning of the
value? Produce adefinition about this value.
1. Provide examples of how this value can be demonstrated in your role at work? Youwill be doing a2-minute presentationabout your assignedvalue to the otherteams.
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It’s RECAPtime!
New Colleague Orientation
Brand Characteristics
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Our Learning
Takecharge of your learning via the
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Shangri-LaAcademy
Learning tool for everybody
• Learn at yourpace
• Monitor your progress
• Refresh &revise topics
• Accesscatalogues
• Programs for all levels
• Video library collection
https://www.shangri-laacademy.com
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ONBOARDI N G JOURNEY
Completeby
LEGEND:
From date of joining
E-Learning
Department Onboarding
+ SFSMS* Day 7 - 30
Service Modules Shangri-La Care
Face to FaceTraining
On the Job Training
Day
Fire Life Safety and Security
*For selected colleagues
1-90
Day
1-90
1-30
New Colleague Orientation
Next Steps: Complete your e-Learning essentialsmodules via the
1-30
https://www.shangri-laacademy.com
Shangri-La hotel,Dubai
Our hotel, our pride
Our Hotel, Our Pride
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Shangri-La hotel, Dubai
Abrief history
Hotel Operations commencedon 8 July , 2003
Shangri-La Hotel, Dubai is an impressive 200 meter, 43-storey multi- purpose complex o Neo-classical design with delicate touches of modern Arabia. o Located on Sheikh Zayed Road o 15 min away from Dubai Int’l Airport o 5 min from World Trade Centre, Convention Centre, Dubai Mall and Burj Khalifa.
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Shangri-Lahotel, Dubai
Products Services Features
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Dar Al Wasl Suite (43rd Floor)
Al Shams Suite (42 nd Floor)
Health Club – Horizon 42 nd Floor
Horizon Floors (39 th – 42 nd Floor)
Engineering (28 th Floor)
Guest Rooms (29 th – 43 rd Floor)
Serviced Apartments (20 th – 27 th Floor)
Shangri-La Residences (12 th – 19 th Floor)
Engineering (11 th Floor)
Ballrooms (9 th Floor)
Offices (5 th – 8 th Floor)
Business Centre (3 rd Floor) & Health Club (4 th Floor)
FO (Lobby), F&B outlets (Lobby to 2 nd Floor)
New Colleague Orientation Program
Shangri-La hotel, Dubai
Rooms Info
Total Keys: 302
Furnished apartments: 126
Horizon Club& bespoke lounge offerings
Offering panoramic views of the city
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Shangri-La hotel, Dubai
Rooms Info – Deluxe, Cityview, Seaview rooms & Horizon club rooms
Deluxe rooms:
City view rooms: 178
Sea view rooms: 27
Horizon Club: 24
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Shangri-La hotel, Dubai
1. Horizon Floors:
• 41 st floor – 15 rooms • 40 th floor – 21 rooms • 39 th floor – 24 rooms
• 29 th floor – 24 rooms • 30 th floor – 24 rooms 2. Smoking Floors in the hotel:
• 22 nd floor – 16 apartments • 24 th floor – 16 apartments • 25 th floor – 16 apartments 3. Smoking Floors in the Serviced Apartments:
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Shangri-La hotel, Dubai
F&BInfo
There isonly one!
Largest selection of food and beverage options in the city
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Shangri-La hotel, Dubai
F&BOverview – Dunes Café
An ideal venue for all-day dining and sumptuous buffets
Largestrestaurant in thehotel
Location: LobbyLevel
International Cuisinewith live cooking stations, buffet & a la carte selection.
Insert photographs or if your property has a video featuring its facilities and services.
OperatingHours: Breakfast : 06h00 - 10h30 (Weekends& PH) 06h00 - 11h00
Lunch : 12h00 - 15h00 Dinner : 18h00 – 23h00 Ala Carte: 16h00 – 17h00
Seats: 134
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Shangri-La hotel, Dubai
F&BOverview – Lobby Lounge
Lobby Lounge offers a blend of Asian and Arabic hospitality in chic surroundings.
A tranquil ambience makes this an ideal place to meet clients, enjoy a speciality tea or coffee, or savour an aperitif as you listen to the relaxing sounds of our in-house band
Operating Hours:
Breakfast: 08h00 – 11h00 Lunch: 11h00 – 15h00 Dinner: 19h00 – 23h00
Evening / Snacks: 23h00 – 02h00
Seats: 80
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Shangri-La hotel, Dubai
F&BOverview – ShangPalace
Signature Chinese& Cantonese restaurant
The signature restaurant of Shangri-La Hotels worldwide, Shang Palace, proudly presents mouth-watering Cantonese and provincial Chinese delicacies, including yum cha, highly acclaimed Beijing Duck and an extensive list of fragrant teas.
Location: Level 1
Lunch : 12:00 – 15:00 hrs Dinner : 19:00 – 00:00 hrs Seats: 78
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Shangri-La hotel, Dubai
F&BOverview – Hoi-An
SophisticatedVietnameseCuisine
With an entirely Vietnamese kitchen and service team, Hoi An offers a mesmerising blend of authentic Vietnamese flavours and traditional hospitality.
Operating Hours Lunch : Fri & Sat only – 12:30 to 16:00 Dinner: 19:00 – 00:00 hrs
Seats: 52
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Shangri-La hotel, Dubai
F&BOverview –BalconyBar
Featuringanimpressiveselectionof world-classcigars, specialtycognacs andwhiskies.
OperatingHours: 09:00–03:00hrs
Seats:42
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Shangri-La hotel, Dubai
F&BOverview Oni Restaurant & Lounge – 2nd Floor
The restaurant recalls the glamour and intrigue of Japanese culinary culture, combining modern Japanese flavours using traditional techniques, world-class mixology, and dramatic design. With luxurious décor drawing inspiration from the ancient Japanese tradition of ‘golden repair’ or ‘Kintsugi’, ONI Lounge & Restaurant exudes an ambiance that is sultry, bold yet high-energy
OperatingHours: Lunch: 12:00–15:30hrs Dinner: 19:00–01:00hrs Bar: 18:00–02:00hrs
Seats:90
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Shangri-La hotel, Dubai
F&BOverview – Day Kandy
Perfect venue for snacks at the poolside
OperatingHours: 09:00 – 18:00 hrs
Seats: 120
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Shangri-La hotel, Dubai
F&BOverview – Ikandy
The perfect venue to enjoy a glass of Champagnewhile seeing the beautiful view of Burj Khalifa. Serving Finger food, cocktails and Shisha.
OperatingHours: 18:00 – 02:00 hrs
Seats: 120
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Shangri-La hotel, Dubai
DramaClub
DramaClub is your luxurious, VIP& Exclusive Destination for best Khaliji Nights &Music ever in Dubai.
OperatingHours: 23:30 to 04:00
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Shangri-La hotel, Dubai
Chi spa& Health Cluboverview Hair salons AMRO (Female) & GRAFFIO (Male)
• • • • • • • •
1 Retail shop
Sauna, Steam, Jacuzzi and Plunge pool
Free form swimming pool
Pool deck
9 Treatment rooms
Movement Studio and Gymnasium
Squash & Tennis court
Relaxation lounge
99
Our Hotel Leaders
Ex-Com& Department Heads - Introduction
Committed
Kind
Persuasive
Creative
TarekMedhat
HakanOzel
ElcinGuner
Chithrananda DeAlwis
DIRECTOROF ENGINEERING
DIRECTOROF HUMANRESOURCES
DIRECTOROF SALES&MARKETING
GENERALMANAGER
102
Our Hotel Leaders
Ex-Com& Department Heads - Introduction
CriticalThinker
Passionate
Hilarious
Nikolaos
NikhilJayaram
Rima
Tsimidakis
Bouyounes
FOOD&
EXECUTIVECHEF
BEVERAGE OPERATIONS MANAGER
DirectorofRevenue& Optimizaition
103
Sustainability
Our SocialResponsibility
What is CSR(Corporate Social Responsibility?)
Sustainability atShangri-La
110
Our CSRVision / MissionStatement
Our commitment to our guests, colleagues, shareholdersand businesspartners.
Weenvision a community of responsible and educated citizens who are environmentally conscious,practicesocial responsibility in their daily lives and inspire others to do the same. Wecommit to operating in an economically, socially and environmentallyresponsible manner whilst balancing the interest of diverse stakeholders. We strive to be a leader in corporatecitizenship and sustainable development, caring for colleagues and guests, seeking to enrich the quality of life for the community in which we do business in and serving asgood stewards of the society and environment.
111
Sustainability at Shangri-La
Our focusareas
112
Community and Social Impact
Changing Lives through our CSR initiatives
At Shangri-La Group, we are privileged to operate in some of the most prestigious and pristine environments in the world.
As we expand into new frontiers, we are honoured to partner with many local leaders and indigenous communities where we have operations. We place great emphasis on bringing both economic opportunities as well as creating lasting value for the larger community. Our sustainability and CSR initiatives are focused on five key areas: community engagement, environment and biodiversity, employee development, sustainable supply chain, and health and safety.
We have two major flagship CSR programmes - Embrace and Sanctuary
110
Community and Social Impact
Changing Lives through our CSR initiatives
110
114
NewColleague OrientationProgram
UAEDownSyndromeAssociation
115
Lunchbreak
12:30 –13:30
Shangri-La hotel,Dubai
PropertyTour
SLDB– FAQQuiz
Let us recollect some excitingfacts about our hotel.
107
Break
Pleasebe back in 15 minutes
108
LIFELESSONS
Kind
Hakan Ozel GENERALMANAGER
117
HROverview
A. ElcinGuner DirectorOf HumanResources
118
PASSIONATE
In times of adversityand failure, there is always opportunity
In times of adversityand failure, there is always opportunity
In times of adversityand failure, there is always opportunity
PERSUASIVE
A.Elcin Guner DIRECTOROFHR
119
Engineering Overview
Chithrananda De Alwis Director of Engineering
122
Stop chasing the money and start chasing the passion.
If you are not prepared to be wrong, you will never come up with anything original.
If you really want to do something, you will find a way. If you don’t, you will find an excuse.
COMMITTED,
CHITHRANANDA
DEALWIS
DIRECTOR OF ENGINEERING
123
F&BOverview
Nikhil Jayaram F&B OPERATIONS MANAGER
120
LifeLessons
Serving creates Meaning
YourLifeisNOW
Do the work
PASSIONATE
NIKHIL JAYARAM
F&BOPERATIONS MANAGER
121
Kitchen Overview
Nikoloas Tsimidakis Executive Chef
126
“There are no secrets to success. It is the result of preparation, hard work, and learning from failure."
“Opportunities don't happen. You create them."
HILARIOUS
Music is my therapy..
NIKOLAOS TSIMIDAKIS
EXECUTIVECHEF
Fishing is love…
I wanna fly….
127
Revenue
Rima Bouyounes Director of Revenue & Optimization
126
“It’s only with the heart that one can see rightly. The essential is invisible to the eyes – The Little Prince"
Dogs wisdom: “worry less about things you can’t eat or play with”
Always up for a ride
Critical Thinker
Rima Bouyounes
The secret life of pets
Once upon a time …
DirectorofRevenueand optimization
127
FinanceOverview
Sunil Krishnan Assistant Director of Finance
128
Sunil Krishnan AssistantDirectorof Finance
LIFELESSONS
Worklifebalance
Learningnever ends
NeverGiveUp
TRUSTWORTHY
To Travel all parts of India. As I believe Almost all things around the world is found in India. Example: Valley of Flowers National Park, Uttarakhand - is a UNESCO World Heritage Site
Sunil Krishnan AssistantDirectorof Finance
Agatti, Lakshadweep - Its white sands, diverse coral reefs and turquoise waters make it the ultimate beach getaway. Dal Lake, Srinagar - Lined by beautiful gardens and snowcapped mountains, the lake is best toured while riding a traditional wooden shikara Sam Sand Dunes, Jaiselmer, Rajasthan – Great Thar Desert Chadar Trek, Ladakh: Dubbed the world's wildest hike, Chadar Trek is a route formed by the frozen Zanskar River Athirapally Falls, Athirappilly also known as Niagra falls of India Goa – Land of sun, sand and crystal clear sea
117
SalesOverview
Tarek Medhat Director of Sales & Marketing
124
It’s not about having the right opportunities. It’s about handling the opportunities right.
Together we stand, divided we fall.
If you’re struggling to make sales, the first thing you should check is your attitude.
CREATIVE
Tarek Medhat
DIRECTOROFSALES& MARKETING
125
Our growth transformationjourney has just begun
Tosucceed, we must first:
Takefull accountability inyour areas of work – have an “ownership of issue” mindset
Collaborate for a shared goal
Get the basicsright
131
Our Win-Win-Win Model
OurCustomers
• Dependable quality • Consistency in service • Great experience
Employeesand Stakeholders
LocalCommunities
• Rewarding and fulfilling career • Scaleandprofitable • Growth
• Jobcreation • Investment • Sustainability
132
1. Taking Ownership
2. Closing the Loop
3. Bridging the Gap
133 Succeeding Together
TakingOwnership in your area of responsibility
Developingdeep expertise in the work you do
134
Closing the Loop
Closelyfollowing upandgetting things done
135
Bridging the Gap
Proactively offering input andsolutions to fill the gap
136
Thank You
138
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