FOLLOW OUR SYSTEM TO GET A 5-STAR GOOGLE REVIEW EVERY TIME
“Tom, would you be willing to give us a five-star Google review?”
This excerpt from Dave’s new book “Fearless Communication: How to Energize Your Team for Success on the Phone” provides a snapshot of Dave’s no- nonsense, practical tips for your team’s success! Watch for the book this summer! If only restaurant managers at high-end eating establishments asked the same questions! Instead, they come out and ask something bland like “How was everything?” That question is way too easy to answer with a “fine” or an “okay.” If they asked what you liked best or what the most memorable part of your meal was, I guarantee it would lead to more five-star reviews. Furthermore, if anything was not perfect, they could solve the issue on the spot.
The customer can choose to go a couple of different directions at this point. The best option is a simple, “Yes, I will.” However, it’s not always quite that easy. The second option for the customer usually goes something like this: “I don’t know how to do that,” or “My computer is too cumbersome to do that.”
In these cases, ask for the customer’s email address very quickly. Here is the script for asking for the email:
“Can you remind me of your email, Tom? It’s Tom@Gmail.com?” I use their first name with Gmail.com. I do this for two reasons: First, I would like a Gmail account because it is tied into Google and makes giving a five-star review easier. Second, of course their email is not Tom@Gmail.com — I’m well aware of that. However, they will correct me with their actual email address. They’ll willingly share it once I have started the conversation with my lead-in. I suggest you have one of two links to send out. One link should be a Google link if the customer has Gmail, and the other should be a home webpage review.
When they tell you what they would tell others, it is important to record the conversation or take notes. In your tone of voice, assume they are ready to give you a five-star review. Your next statement should be, “Would you be willing to recommend us to others?” I always use the customer’s name in this statement: “Tom, it sounds like you would be willing to recommend Tester Broadcast to others.” After they say yes, I’ve already laid the groundwork for the next step.
Summer Chicken Salad GG Gretchen’s Kitchen (My mom’s secret recipes)
Take a
BREAK
Ingredients
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1 small package pasta rings or shells, cooked 2 cups Miracle Whip
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1 medium head lettuce 4 chicken breasts, cooked and chunked
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2 tbsp ReaLemon 1/2 cup soy sauce
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2 cups snow peas, blanched and cut
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1 cup celery
1/3 cup dill pickle juice Dash of Tabasco sauce 2 cups chow mein noodles, cooked
1/2 cup green onions 1/3 cup green pepper
Directions 1. Tear lettuce into bite-size pieces. In large bowl, combine the first 7 ingredients. 2. In a second bowl, mix together the Miracle Whip, ReaLemon, soy sauce, pickle juice, and Tabasco. 3. When ready to serve, pour the dressing over the vegetable and chicken mixture. Top with chow mein noodles and serve. Serves 13.
Corner Post MINISTRY
If you would like to listen to Dave’s spiritual podcast, visitCornerPostMinistry.com
“If any of you lacks wisdom, you should ask God, who gives generously to all without finding fault, and it will be given to you. But when you ask, you must believe and not doubt, because the one who doubts is like a wave of the sea, blown and tossed by the wind.” James 1:5-6
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