We believe people have a right to complain.
We commit to:
• responding to complaints and appeals in a timely and fair way, • having an accessible complaint handling and resolution process that is available to everyone, • take all reasonable steps to investigate and resolve complaints within 30 days.
Giving feedback.
When something is starting to go wrong, we encourage you to tell us so we can fix the issue as soon as possible.
You do not need to try this option before making a formal complaint. You do not lose your opportunity to make a formal complaint if you choose to speak to us informally first.
2
Made with FlippingBook Learn more on our blog