We listen intently to people using our services, their advocates or representatives and welcome both compliments and complaints made on your behalf by those who are authorised to do so.
We provide a safe environment for all residents and people including;
• Young people and children • People with disabilities • Aboriginal and Torres Strait Islander peoples • People from culturally diverse backgrounds; and • The advocates and representatives of all the above
Complaints about safety, abuse and neglect need to be managed by di erent systems. We will tell you which system and what to expect in these situations.
The next steps.
How can I lodge a compliment or complaint?
What if I’m not happy with the outcome?
You can lodge a compliment or complaint by phone, in person, by email, letter or our online feedback form about any part of our service, the way we do business, or the advice we’ve given you.
In some cases following a complaint, you may feel that a decision made by us is not right and may wish to lodge an appeal or seek help from an external agency (see page 8).
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