HOUSINGNEWS REPORT
CLIENT CORNER
This is a very unique, cutting edge service . Banks are trying to figure out what to do in this area, but most of them don’t have the capability, the expertise.”
What has been your experience with data delivery, quality and customer service?
servicers really caused our clients to come to us. They need valuations rendered by an expert third-party, with a reliable process. “We did several tests with the ATTOM Data. We got sample data from you and showed our clients. And they embraced it. “This is a very unique, cutting edge service. Banks are trying to figure out what to do in this area, but most of them don’t have the capability, the expertise. Some of them are doing it in-house. Some of them are not even doing it at all. What has been the impact on your business and for your customers? “With the ATTOM implementation, DIMONT has gone from 1.75 flood reviews per hour per employee to 5-plus per hour per employee — nearly tripling our efficiency and allowing us to save our customers time and money.
“In the past we’ve taken as many as 1,000 flood insurance valuation assignments in a day. We have 24 people that do this work. That number would easily be 50 or 60 if we didn’t have the ATTOM Data service in place. My guess is that if a servicer is doing this themselves, they would need well over 100 people. “It enables us to focus on the value-add portion of the service — our insurance expertise —as opposed to the number- crunching aspect. Our experts spend their time doing what they do best instead of chasing down documents. “This is a vanguard of where I think the industry will go. Through access to data that is both timely and accurate, along with insight and expertise, we really have something that is a new and different mission-critical offering for banks and servicers.
“We’ve been very pleased. As always when you try something new, there are some hiccups here and there, but we’ve had a great relationship with ATTOM. Richard (our primary point of contact) from day one has been extremely helpful. “What we’re able to do is work with ATTOM and let them know, ‘here’s what we need to do’, and work together to do it. It’s been a collaborative, solution- oriented approach.”
ATTOM Data Solutions • P15
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