Retail Industry & CX Value Stories

Drive Customer Centricity

Implement digital supply chains

Redefine the role of stores

Create circular supply chains from the suppliers to the consumers’ homes and back. Enable fast response to changes in demand and supply.

Serve the “segment of one”

Reimagine the store as the command center for unified commerce. Empower the store associates to personalize each consumer's trip. Connect the digital and physical.

Personalize with purpose. Differentiate through value- added services. Meet unique

customer needs and preferences at scale.

Be customer centric across the value chain

Leverage platform scale and ecosystems to support vertically integrated business models. Create sustainable outcomes and higher brand loyalty. Demonstrate Sustainability in Retail

Put the customer at the center of decisions. Enablepersonalized interactions with a curated assortment of sustainable products.

Success Strategies Achieve your business goals effectively

Customers are everywhere. Products can be anywhere. These Success Strategies from SAP help to bring this all together.

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