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The Tile Shop Retail | NA SAP S/4HANA
Retail
Offering marble, travertine, granite, and slate tiles alongside ceramic, porcelain, glass luxury vinyl, and cement products, The Tile Shop LLC is a leading specialty retailer of natural stone and man-made tile products.
1%-2% Increase in sales conversions $4M-$8M Increase in sales revenue expected 360-degree view of customers Single view of the customer and order processing across the organization
Headquarters United States
Products Specialty retailer of man- made and natural stone tiles and related accessories
US$97 M Revenue
Web Site
tileshop.com
Business Challenges • Lost sales through suboptimal order management systems • Legacy point-of-sale solution hindering the delivery of a modern customer experience • Reliance on manual processes by the sales team to track orders and perform follow-up activities Customer Benefits • Enhanced sales interactions, helping the sales team better serve customers with access to customer data, order details, and real-time product availability information directly from SAP S/4HANA • Enabled greater visibility into available inventory across all stores and distribution centers • Automated sales processes and improved data accuracy • Reduced the time required to onboard sales associates and train them to use the order management system
“Using OMS+, an industry cloud solution from SAP, embedded with our advanced ERP, we’ve doubled our customer follow-up rates and are seeing an uptick in conversions and associated sales revenue.”
Christopher Davis CIO The Tile Shop LLC
Read the Success Story
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