Retail Industry & CX Value Stories

What is SAP for the Retail Industry?

Find the best SAP Partners to meet your unique needs Curbside pickup, “buy online pick up in store” (BOPIS), “scan and go,” and “just walk out” options are here to stay, allowing customers to shop and collect goods conveniently. • Marketing personalization Understanding changing trends and unique customer preferences is key to the success of every retail business. Powerful retail analytics can shed light on customers’ current and future needs and personalized marketing and experiences build customer trust, loyalty and, ultimately, profitability. • Sustainable shopping Retailers face new challenges in the way goods are marketed, bought, fulfilled, delivered, and sold in a highly competitive marketplace, but emerging technology innovations are ushering in new opportunities as well. Retailers can leverage technologies, such as cloud, AI, robotics, IoT, and VR/AR, to provide the shopping experiences that delight customers. • Omnichannel retail: commerce everywhere To compete and thrive, retailers must provide seamless shopping experiences that exceed customer expectations. • Customer convenience Today’s consumers want to purchase from companies that demonstrate sustainable business behavior. Advanced technologies are essential to provide the transparency that is required.

Retail Re-Imagined with AI

AI-driven retail capabilities

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