• LimaUMADAOPplaces highpriorityonthehealthandsafetyof human lives. Its offices and program locations are well maintained, environmentally safe, and conveniently located in the communities it serves to enhance accessibility to services. The pleasant and professional appearance of the facilities supports the therapeutic goals of the programs, provides a welcoming environment, and enhances the dignity and respect of the patients served. The appearance of its environments show that the organization recognizes the importance of making patients, staff, and other stakeholders feel comfortable, valued, and worthy. • The organization is applauded for having service options in-office and for taking case management services to the persons served and using technology in service delivery rather than requiring persons served to come to an office for services. This process makes it easier for patients with transportation issues and/or possible physical maladies to access services that might otherwise be unavailable to them. The organization was also instrumental in utilizing technology to continue delivering services during the COVID-19 pandemic. • LimaUMADAOPisrecognizedas well-knownandhighly respected organization in the communities it serves. The organization works collaboratively with community partners to provide services in the best interests of the patients served. This is reflected in the many positive comments made about the organization by external stakeholders. • External stakeholders value their relationship with Lima UMADAOP and view the organization as a key partner in the continuum of care. Funding/referral sources appreciate the great leadership and staff at the organization and are satisfied with the organization’s timely application submittal for renewed and increased funding, thorough and complete status reports regarding the funding received for the programs/services implemented, the high quality of programming and services, the care shown to the patients served, leadership’s availability and ongoing communication, staff responsiveness in addressing the needs of patients served, and outcomes of patients served. AREAS OF STRENGTH CONTINUED... CARF
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