• The persons served spoke highly of the residential treatment program. They expressed that the program has helped them from managing their anger to helping them with their social skills. Every person served likes the groups and feels like the groups have helped them a lot. Persons served also love their counselors and therapists, stating, “They treat us like a person, and they don’t treat us like little kids.” Several persons served stated that they have been to other programs, but no one treats them as good as the Lima UMADAOP staff. Persons served expressed that they have learned a lot about recovery in the program, and they feel that they can always return to the program no matter what they have done and be treated with dignity and respect • The culture of the staff is helpful and very welcoming. It is apparent that the staff members are dedicated to the success of the organization. Staff members demonstrate creativity for ensuring that the needs of the persons served are met. This team of professionals truly models compassionate care for the persons served and for one another. There is strong evidence of teamwork, mutual respect, cooperation, and open communication demonstrated throughout the organization. Clinical staff members consistently focus on the wellness and healing of the residents. They bring a wealth of knowledge into the programs, which enhances their ability to serve. The staff members mix traditional therapies with holistic approaches and are creative with games and activities that keep the persons served engaged in services. • A word that is consistently used by staff and clients is “family.” Staff and clients spoke to the feeling of belonging and of being appreciated and listened to. The staff members spoke positively about the amount of communication from one level to another and the positive reception that they experience when they are bringing forward new ideas and innovations to support the clients. • The residential charts show great collaboration between the persons served and the staff, with the goals and staff interventions working together to develop good plans for each person served. AREAS OF STRENGTH CONTINUED... CARF
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