AREAS OF STRENGTH CONTINUED... CARF
• Patients reported being satisfied with the treatment services. They indicated that the staff members are “fantastic,” “like a family,” and “really care about us.” Patients who have needed after-hours assistance reported that the staff is responsive and hangs in there with them no matter how unstable they may be presenting. Patients reported that they prefer Lima UMADAOP over others because the staff never judges them or looks down on them, helps them with every area of need presented, and genuinely cares about them. One patient said, “This is my home base. This is where I am never judged and the only place I feel loved.” • When asked what makes this organization different from the others, one patient said, “They not only care about my recovery, they care about my health. They are so good to me.” Every patient interviewed stated that they would “highly recommend” the organization to others.
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