TICKET TYPES
Tickets sent out by Texas811 are classified by priority. These classifications are:
Emergency - ticket type used when an excavation operation is needed because if the work isn’t done, it could involve danger to life, health, or property. This ticket type is classified as a high priority, sent out with a zero hours’ notice, and should be responded to as soon as possible. • Definition of an Emergency: Texas Utilities Code Chapter 251.155 defines an emer - gency as excavation that is necessary to respond to a situation that endangers life, health or property or a situation in which the public need for uninterrupted service and immediate reestablishment of service if service is interrupted compels immediate reaction • Disclaimer read to the excavator: The State of Texas defines an Emergency Excavation as one involving danger to life, health, or property. Does your work meet that criteria? Digup - ticket type used when an excavation operation resulted in an exposure or damage to an underground utility. This ticket type is classified as a high priority, sent out with a zero hours’ notice, and should be responded to as soon as possible. • Definition of a damage: Texas Utilities Code Chapter 251.002 defines a damage as: a. the defacing, scraping, displacement, penetration, destruction, or partial or complete severance of an underground facility or of any protective coating, housing, or other protective device of an underground facility;
b. the weakening of structural or lateral support of an underground facility; or
c. the failure to properly replace the backfill covering an underground facility.
• This type of ticket may or may not list a previous ticket number in the additional information section depending on if the person requesting the Digup has one. If a previous ticket number is provided, the remarks will read: “Digup - (previous ticket number)” Non-Compliant - ticket type with less than two-business day notice. • Disclaimer read to the excavator: The start date and time you have requested is not in compliance with Texas State law, which requires 48 hours’ notice prior to excavating. If you start work prior to the required time, you will be in violation of the law and subject to a civil penalty. » We follow up the disclaimer by asking the excavator if they wish to change the start time; this allows them to move forward with a Non-Compliant ticket, or, process a
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