TICKET DELIVERY AND RECEIVING SITES
As a Texas811 utility member, you have options for how you receive your notifications: email, FTP, ticket management software, and text message. Collectively, Texas811 refers to these options as Receiving Sites . A receiving site is selected by the utility member when filling out the membership application and can be updated as often as needed thereafter. Limits There is a limit of two per code. A code is a short set of characters that denotes a specific region of your mapping coverage area. Here are some examples of acceptable receiving site setups, per single code:
• Two email addresses • One email address and one ticket management • One ticket management and one locating service
If more than two receiving sites are needed per code, we recommend that your organization create your own distribution email address, internally. This is typically handled by an IT Department. Distribution emails give direct access to add and remove multiple recipients as needed. We also recommend Korweb, powered by KorTerra, for ticket delivery to multiple recipients. You may also utilize the Texas811 Portal to search for tickets by ticket number or date range. In addition to electronic delivery, we offer free text messages for tickets that would qualify as a Digup or Emergency (please refer to the Ticket Types page within this member packet for more information). For this purpose, you may provide us up to two mobile numbers per code. If you are experiencing delivery issues with email or FTP, or for an extraordinary circumstance, Texas811 may temporarily add a fax receiving site. Audits Texas811 provides daily audits to the receiving site(s) we have on file for our utility members. The audits are sent after midnight, even if no tickets were delivered the previous day (the value will simply read as zero). In order to receive the audit, the receiving site must also be set up to receive tickets. While optional, we strongly recommend that you receive audits as a way to ensure that all tickets delivered from Texas811 are received.
The daily audits include the date, code(s), delivery status, and ticket total (Emergencies included).
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