SLIB BOX - Newsletter - 3rd Quarter 2025

Colleagues Newsletter | Q3 2025

Table of Contents İçindekiler

03 General Manager’s Message | Genel Müdür’den Mesaj

New Employer Branding Campaign | Yeni İşveren Markası Kampanyası 05

MESSAGE FROM OUR GM GENEL MÜDÜR’DEN MESAJ

Değerli Ekip Arkadaşlarım,

Dear Colleagues,

Geçtiğimiz ay boyunca beni bu kadar sıcak bir şekilde karşıladığınız için teşekkür ederim. Böylesine özverili ve yetenekli bir ekiple çalıştığım için kendimi gerçekten şanslı hissediyorum. 2025'in 4. çeyreğine girerken, hepinizin gösterdiği profesyonellik ve bağlılığı takdir etmek istiyorum. Zorluklar devam etse de, birlikte ilerlememizi sürdürebileceğimizden ve misafirlerimizin beklediği olağanüstü standartları sunmaya devam edebileceğimizden eminim. Bu son aşamada, Medallia puanlarımızı iyileştirmeye ve çeyreği güçlü bir şekilde tamamlamaya odaklanırken en iyi çabalarınızı görmeyi dört gözle bekliyorum. Kararlı özveriniz için teşekkür ederim; böylesine olağanüstü bir ekiple çalışmak bir ayrıcalık.

Thank you for welcoming me so warmly over the past month. I truly feel fortunate to work alongside such a dedicated and capable team. As we commence Q4 2025, I wish to acknowledge the professionalism and commitment you have all demonstrated. While challenges remain, I am confident that, together, we can build on our progress and continue to deliver the exceptional standards our guests expect. In this final stretch, I look forward to seeing your best efforts as we focus on improving our Medallia scores and finishing the quarter strong. Thank you for your steadfast dedication—it is a privilege to work alongside such a remarkable team.

Saygılarımla,

Warm regards,

Aykut Korkmaz

NEW EMPLOYER BRANDING CAMPAIGN YENİLENEN İŞVEREN MARKASI KAMPANYASI

Employer Brand (EB) refers to a company’s reputation and perception as a place to work. For Shangri-La Group, EB is a key element in the organisation’s culture transformation. At the same time, it helps the company stand out in a competitive hospitality talent market. With over 50 years of commitment and our enduring promise to care for people, the curated tagline ‘ Find Your Shangri-La in Shangri-La ’, where ‘ Joy ’ is the key theme, supports a holistic employee experience— from recruitment through to alumni engagement. İşveren Markası , bir şirketin itibarını ve çalışılacak bir yer olarak algısını ifade eder. Shangri-La Group için işveren markası, kurumun kültür dönüşümünde önemli bir unsurdur. Aynı zamanda, şirketin rekabetçi konaklama sektörü yetenek pazarında öne çıkmasına yardımcı olur. 50 yılı aşkın bağlılığımız ve insanlara değer verme konusundaki kalıcı sözümüzle, " Neşe "nin ana tema olduğu "Shangri-La'da Kendi Shangri- La'nızı Bulun" sloganımız, işe alımdan çalışan bağlılığına kadar bütünsel bir çalışan deneyimini destekler.

Since our founding in 1971, our people have brought the human touch that defines Shangri-La, helping us become pioneers of Asian hospitality on a global stage. At Shangri-La, we believe that joy is not a distant dream, but something we can create every day—through meaningful careers, heartfelt connections with customers, and a shared commitment to excellence. It is found in the way we care for one another, our customers, and the success of the company – all bound by reciprocal relationships that inspire trust and belonging. We unlock the joy within each of our Shangri-La—joy that is deeply personal and unique. Every smile we inspire, every challenge we overcome, and every moment we elevate brings us closer to our own Shangri-La: a place where passion meets purpose, and work becomes a source of fulfilment. Here, joy is not just a feeling—it is a way of being. It is universal. Guided by our Shangri-La Culture (BPVV), joy shines through in the pride we take in delivering exceptional service, powered by our Shared Values: Do Good, Obsess Over Customer Experience, Compete to Win, Own Our Success, and Never Give Up. Joy is amplified by the warmth of teamwork as we pursue our Purpose—to host people to the colourful joys of life—and our Business, which enables people to live, work, eat, rest, and play. All of this comes together in pursuit of our Vision: to be the best-loved hospitality group, pioneering new horizons and setting new benchmarks. Our commitment is an invitation for our people to discover a deeper sense of purpose and joy at work. Together, we build a life of meaning, belonging, and pure joy—where we all continue to ‘Find Your Shangri-La in Shangri-La’.

1971'deki kuruluşumuzdan bu yana, çalışanlarımız Shangri-La'yı tanımlayan insani dokunuşu getirerek, küresel sahnede Asya misafirperverliğinin öncülerinden olmamıza yardımcı oldu. Shangri-La'da, neşenin uzak bir hayal değil, anlamlı kariyerler, müşterilerle samimi bağlar ve mükemmelliğe olan ortak bağlılığımızla her gün yaratabileceğimiz bir şey olduğuna inanıyoruz. Bu neşe, birbirimize, müşterilerimize ve şirketin başarısına gösterdiğimiz özende bulunur; hepsi de güven ve aidiyet duygusu uyandıran karşılıklı ilişkilerle birbirine bağlıdır. Her Shangri-La'mızdaki neşeyi açığa çıkarıyoruz; son derece kişisel ve benzersiz bir neşe. İlham verdiğimiz her gülümseme, üstesinden geldiğimiz her zorluk ve kendimizi geliştirdiğimiz her an bizi kendi Shangri-La'mıza yaklaştırır: tutkunun amaçla buluştuğu ve çalışmanın bir tatmin kaynağı haline geldiği bir yer. Burada neşe sadece bir his değil, bir varoluş biçimidir. Evrenseldir. Shangri-La Kültürümüzün (BPVV) rehberliğinde, olağanüstü hizmet sunmanın gururuyla parıldayan neşe, Ortak Değerlerimizle destekleniyor: İyi Olanı Yap, Müşteri Deneyimine Odaklı Hareket Et, Kazanmak İçin Rekabet Et, Başarımızı Sahiplen ve Asla Pes Etme. Misafirleri hayatın renkli anlarını sunarak ağırlamak olan Amacımızı ve insanların yaşamasını, çalışmasını, yemek yemesini, dinlenmesini ve eğlenmesini sağlayan İşletmemizi sürdürürken, ekip çalışmasının sıcaklığı neşeyi daha da artırıyor. Tüm bunlar, Vizyonumuz doğrultusunda bir araya geliyor: En sevilen otelcilik grubu olmak, yeni ufuklara öncülük etmek ve yeni kıstaslar oluşturmak.

Taahhüdümüz, çalışanlarımızı işte daha derin bir amaç ve neşe duygusu keşfetmeye davet ediyor.

Birlikte, anlam, aidiyet ve saf neşe dolu bir yaşam inşa ediyoruz; hepimiz "Shangri-La'da Kendi Shangri-La'mızı Bulmaya" devam ediyoruz.

OUR MOMENTS OF JOY STORY

One of the best examples of Moments of Joy comes from our teammate Ms. Gökçen.

Some stories go beyond exceptional service—they become part of life’s most meaningful milestones. Gökçen, our Sales Manager for Social Events & Weddings, played a central role in one such journey. A year ago, she meticulously planned a couple’s dream wedding at the hotel—every detail reflecting their story, every moment filled with elegance and emotion. She even coordinated their honeymoon at Shangri- La Singapore, where the couple was greeted with a romantic room setup and a framed wedding photo waiting in their suite. Fast forward a year, the couple returned for their first anniversary. With the help of the Guest Relations team, Gökçen filled their suite with floating balloons—each tied with a ribbon and a candid photo from their wedding day. Laughter, tears, joy—captured in print and suspended in the air. The couple was speechless. They called her, overwhelmed, saying it was a moment they would never forget. But what followed made the story unforgettable. After breakfast, they asked to see Gökçen in the lobby. With tears in her eyes, the wife shared something deeply personal —they were expecting a baby girl. And they had chosen to name her Gökçen. They wanted their daughter to be inspired by someone who does her job with such love. That embrace, in the middle of the hotel lobby, was more than a thank you. It was a tribute to a bond formed through kindness, empathy, and genuine care. At Shangri-La, we believe true hospitality is about more than just service—it’s about creating moments that stay in people’s hearts long after their stay ends. And sometimes, those moments are powerful enough to inspire a name.

Gökçen Gökçe, Sales Manager - Social Events & Weddings

NEŞE ANLARI HİKAYEMİZ

Neşe Anlarına en iyi örneklerden biri ekip arkadaşımız Gökçen Hanım’dan geliyor..

Bazı hikayeler olağanüstü hizmetin ötesine geçer; hayatın en anlamlı dönüm noktalarının bir parçası haline gelirler. Sosyal Etkinlikler ve Düğünler Satış Müdürümüz Gökçen, böyle bir yolculukta merkezi bir rol oynadı. Bir yıl önce, otelde bir çiftin hayalindeki düğünü titizlikle planladı; her detay hikayelerini yansıtacak şekilde, her an zarafet ve duyguyla doluydu. Hatta Shangri-La Singapore'da balayı organizasyonlarını bile koordine etti ve çifti romantik bir oda düzeni ve süitlerinde onları bekleyen çerçeveli bir düğün fotoğrafıyla karşıladı. Bir yıl sonra, çift ilk yıldönümleri için otelimizi ziyaret etti. Misafir İlişkileri ekibinin yardımıyla Gökçen, süitlerini her biri kurdeleyle bağlanmış ve düğün günlerinden fotoğraflar asılı balonlarla doldurdu. Kahkahalar, gözyaşları, sevinçler o fotoğraflar sayesinde tüm odayı doldurdu. Çiftin nutku tutulmuştu. Onu arayıp, asla unutamayacakları bir an olduğunu söyleyerek çok mutlu oldular. Ama sonrasında yaşananlar hikayeyi unutulmaz kıldı. Kahvaltıdan sonra lobide Gökçen'i görmek istediler. Gözlerinde yaşlarla, eşi çok kişisel bir şey paylaştı: Bir kız bebek bekliyorlardı. Ve ona Gökçen adını koymayı seçmişlerdi. Kızlarının işini bu denli severek yapan birinden ilham almasını istiyorlardı. Otel lobisinin ortasındaki o kucaklaşma, bir teşekkürden çok daha fazlasıydı. Nezaket, empati ve içten ilgiyle kurulan bir bağın göstergesiydi. Shangri-La'da, gerçek misafirperverliğin sadece hizmetten ibaret olmadığına inanıyoruz; insanların konaklamaları bittikten uzun süre sonra bile kalplerinde kalacak anlar yaratmakla ilgili. Ve bazen bu anlar bir isme ilham verecek kadar güçlüdür.

REWARD & RECOGNITION TAKDİR VE ÖDÜLLENDİRME

Moments of Joy Celebration | Neşe Dolu Anlar Kutlaması Shangri-La ailesini özel kılan ilham verici anları kutlamak için bir araya geldik. Etkinliğimizde, misafir yorumlarında öne çıkan çalışanlarımızı, gizli kahramanlarımızı ve olağanüstü katkılarıyla dikkat çeken Ayın Çalışanlarını tebrik ettik. Ay içinde doğum günü olan ekip arkadaşlarımız pastalarını alkışlar eşliğinde kesti;

We came together to celebrate the inspiring moments that make our Shangri-La family unique. In our latest gathering, we recognised our Joy Creators & Delighters, celebrated our hidden heroes and applauded our Employees of the Month for their outstanding contribution. Those with birthdays this month cut their cake with the warm cheers of their colleagues, while our talented chefs prepared delicious treats that added flavour to the day. A simple reminder that joy grows when it is shared. Shangri-La is not only where we work — it’s where we create moments worth remembering.

şeflerimizin özenle hazırladığı ikramlar güne lezzet kattı. Paylaşıldıkça çoğalan mutluluğu bir kez daha hatırladık.

Shangri-La yalnızca çalıştığımız yer değil; hatırlanmaya değer anlar yarattığımız yer.

JOY CREATORS

Colleagues who receive 3 Customer compliments or 1 Hidden Hero or 1 Problem Solving nomination in the same month Aynı ay içinde 3 misafir yorumu veya 1 Gizli Kahraman veya 1 Problem Çözme adaylığı alan çalışanlarımız

DAMLA ALSANCAK

MUHAMMED ÖZKAN

EMIRCAN KARAVUS BELLBOY June 2025

WAITRESS

SOMMELIER June 2025

June 2025

JOY CREATORS

AYTEN SUBASI

ABDULSEMET KAYRUN

ZEMZEM TILKI ROOM ATTENDANT June 2025

ROOM ATTENDANT

ROOM ATTENDANT June 2025

June 2025

MUSTAFA ÇOLAKOGLU

CENNET DASDEMIR

REMZIYE ZAIF ROOM ATTENDANT June 2025

ROOM ATTENDANT

ROOM ATTENDANT June 2025

June 2025

JOY DELIGHTERS Colleagues who receive 9 Customer compliments or 3 Hidden Hero or 3 Problem Solving nominations in the same month Aynı ay içinde 9 misafir yorumu veya 3 Gizli Kahraman veya 3 Problem Çözme adaylığı alan çalışanlarımız

CANSU BIYIK GUEST RELATIONS OFFICER June 2025

FURKAN DAGDEVIREN ASST. FRONT OFFICE MANAGER June 2025

HIDDEN HEROES

ABDULLAH PEPEO Ğ LU Asst. ENG Manager

CEM İ L KAHRAMAN Asst. ENG Manager

ÖMER TALUSTAN Asst. FLS Manager

ERCAN SONER GENÇ Chief Concierge

HAM İ GÖKHAN AKSU Concierge Associate

YA Ğ IZ UÇAL Concierge Associate

İ SMA İ L SA Ğ LAM Receptionist

ÖZGEN YILMAZ Asst. FO Manager

Employee of the Month June 2025

DAMLA ALSANCAK Food & Beverage

EVENTS ETKİNLİKLERİMİZ

We proudly celebrated International Housekeeping Week – a special occasion to recognize the dedication, hard work, and care of our housekeeping colleagues. They are the true guardians of comfort and cleanliness, creating welcoming spaces where our guests feel at home and our teams thrive. To all our housekeeping professionals: thank you for your tireless commitment, your attention to detail, and the warmth you bring into every corner. You are the shining stars behind the scenes, and we celebrate you today and every day. 🌿 ✨ Uluslararası Kat Hizmetleri Haftası’nı gururla kutladık – özverili çalışmaları, emekleri ve özenleri ile fark yaratan kat hizmetleri ekiplerimizi onurlandırıyoruz. Onlar, misafirlerimizin kendini evinde hissetmesini ve ekiplerimizin huzurlu bir ortamda çalışmasını sağlayan gerçek konfor ve temizlik kahramanlarıdır. Tüm kat hizmetleri profesyonellerimize: bitmeyen gayretiniz, detaylara gösterdiğiniz özen ve her köşeye kattığınız samimiyet için teşekkür ederiz. Sizler sahnenin arkasındaki parlayan yıldızlarsınız; bugün ve her gün sizi gururla kutluyoruz. 🌿 ✨ INTERNATIONAL HOUSEKEEPING WEEK KAT HİZMETLERİ HAFTASI

TASTE OF SHANGRI-LA

FOUR CITIES, FOUR CHEFS 8 Hands Dinner with Icons of Chinese Cuisine

DÖRT ŞEHİR, DÖRT ŞEF Çin Mutfağının İkonlarıyla 8 El Yemeği

We hosted a remarkable 8-Hands Dinner, welcoming our esteemed guests. The evening began with a seamless guest journey: Fujifilm Turkey captured elegant arrival shots at our custom digital screens and backdrop, with printed keepsakes delivered instantly. Guests then enjoyed a Chinese cultural touch — selecting a numbered stick to receive an inspiring “future path” message, sparking many smiles. They were warmly welcomed by the Shang Palace Head Chefs from Istanbul, Abu Dhabi, Dubai, and Jeddah, who delivered a welcome speech and introduced the highlights of their eight-course menu. The night continued with the exquisite dinner, the captivating Kung Fu Tea Master performance, and lively engagement at our Memory Corner, where guests shared their printed photos online with the #TasteofShangriLa hashtag.

Değerli misafirlerimizi ağırladığımız olağanüstü bir 8 El Yemeği düzenledik. Akşam, kusursuz bir konuk yolculuğuyla başladı: Fujifilm Türkiye, özel dijital ekranlarımızda ve fonumuzda zarif fotoğraflar çekti ve anı olarak misafirlere hediye edildi. Konuklar daha sonra Çin kültürüne özgü bir dokunuşun tadını çıkardı: İlham verici bir "gelecek yolu" mesajı içeren numaralı bir çubuk seçerek keyifli anlar yaşadılar. İstanbul, Abu Dabi, Dubai ve Cidde'nin Shang Palace Şefleri tarafından sıcak bir şekilde karşılandılar. Şefler, bir karşılama konuşması yaptılar ve sekiz servislik menülerinin öne çıkan özelliklerini tanıttılar. Gece, enfes akşam yemeği, büyüleyici Kung Fu Çay Ustası performansı ve konukların basılı fotoğraflarını #TasteofShangriLa etiketiyle çevrimiçi olarak paylaştıkları Hatıra Köşemizde canlı bir etkileşimle devam etti.

LEARNING & DEVELOPMENT EĞİTİM VE GELİŞİM

The Shangri-La Orientation Shangri-La Oryantasyon Eğitimi We have continued to implement a comprehensive learning program for our new colleagues and trainees, encompassing 4 sessions of The Shangri-La Orientation, which have been conducted for 29 new joiners in the third quarter of the year. Bu yıl yeni çalışanlarımız ve stajyerlerimiz için kapsamlı bir öğrenme programı düzenlemeye devam ederek, yılın üçüncü çeyreğinde toplam 29 kişi için 4 Shangri-La Oryantasyon eğitimi gerçekleştirdik.

Basic Environmental & Waste Management Training We conducted a hotel-wide Environmental & Waste Management Training in September to strengthen our commitment to sustainability. All departments joined the session, learning practical ways to reduce waste, recycle correctly, and protect our natural resources. Together, we take one more step toward a greener Shangri-La.

Çevre ve Atık Yönetimi Eğitimi

Sürdürülebilirlik taahhüdümüzü güçlendirmek için otel genelinde Eylül ayı boyunca Çevre ve Atık Yönetimi Eğitimi gerçekleştirdik. Tüm departmanlar eğitime katılarak atık azaltma, doğru geri dönüşüm ve doğal kaynakları koruma konusunda uygulanabilir bilgiler edindi. Daha yeşil bir Shangri-La için bir adım daha attık.

Guest Feedback Handling & Resolution Training Misafir Bildirimini Ele Alma ve Çözümleme Eğitimi We conducted Guest Feedback Handling and Resolution sessions for our Front of House colleagues to strengthen their service and communication skills. The interactive training included role plays, sound bites, videos, and case studies, allowing participants to reflect, practice, and enhance their approach to guest feedback. Çalışanlarımızla Misafir Geri Bildirimini Ele Alma ve Çözümleme eğitim seanslarınsa bir araya geldik. Etkileşimli eğitimlerde rol oyunları, ses kayıtları, videolar ve vaka çalışmaları üzerinden ilerleyerek ekiplerimizin hizmet ve iletişim becerilerini geliştirmeyi hedefledik. Katılımcılar, misafir geri bildirimlerine yaklaşımlarını gözden geçirip güçlendirme fırsatı buldular.

FKCC Workshop Our Vice President of Finance, Mr. Matthew Harding conducted an insightful FKCC Workshop for our Finance colleagues. The session focused on enhancing collaboration, sharing best practices, and aligning on key priorities to strengthen financial excellence across the team. It was an inspiring opportunity for learning, exchange, and collective growth. Bölgemizin Finans Sorumlusu Matthew Harding, finans ekibimiz için bilgilendirici bir FKCC Atölye Çalışması gerçekleştirdi. Oturumda ekip içi iş birliğini güçlendirmek, iyi uygulamaları paylaşmak ve finansal mükemmeliyeti destekleyecek öncelikler üzerinde ortak bir bakış açısı oluşturmak amaçlandı. Katılımcılar için öğrenme, paylaşım ve birlikte gelişme adına ilham verici bir fırsat oldu.

Leadership Transformation: First Step - Virtual Facilitator Certification

Leadership Transformation Workshop is a wonderful opportunity for us to connect, share, and learn together. Today’s world is constantly evolving, presenting both challenges and opportunities. Our interconnected reality moves faster than ever, marked by volatility in markets and economics, rapid technological advancements, shifting customer behaviors, and increasingly complex social and environmental issues. These factors create a continuous state of flux. In the market where we operate, we also encounter many competitors, challenges, and changes. To win the competition, we must either pioneer new horizons or raise the bar by doing things better, setting new benchmarks as we strive to be the best-loved hospitality group. This workshop is curated to help us embrace and operationalize BPVV (Business, Purpose, Vision, Values), enabling our collective success on Shangri-La’s transformation journey. As HR leaders, we attended the virtual certification session as the first step, and will be organizing engaging classroom sessions for our management team. Please stay tuned!

Liderlik Dönüşüm Eğitimi , bağ kurmak, paylaşmak ve birlikte öğrenmek için liderlerimize harika bir fırsat sunuyor. Günümüz dünyası sürekli gelişiyor ve hem zorluklar hem de fırsatlar sunuyor. Birbirine bağlı gerçekliğimiz, piyasalardaki ve ekonomideki dalgalanmalar, hızlı teknolojik gelişmeler, değişen müşteri davranışları ve giderek karmaşıklaşan sosyal ve çevresel sorunlarla her zamankinden daha hızlı ilerliyor. Bu faktörler sürekli bir değişim hali yaratıyor. Faaliyet gösterdiğimiz pazarda birçok rakip, zorluk ve değişimle de karşılaşıyoruz. Rekabeti kazanmak için ya yeni ufuklara öncülük etmeli ya da işleri daha iyi yaparak çıtayı yükseltmeli, en sevilen otelcilik grubu olma yolunda yeni kıstaslar oluşturmalıyız. Bu atölye, Shangri-La'nın dönüşüm yolculuğunda kolektif başarımızı sağlayacak BPVV'yi (İş, Amaç, Vizyon, Değerler) benimsememize ve hayata geçirmemize yardımcı olmak için düzenlenmiştir. İK liderleri olarak, ilk adım olarak çevrimiçi sertifikasyon oturumuna katıldık ve yönetim ekibimiz için ilgi çekici bir sınıf oturumları düzenleyeceğiz. Lütfen takipte kalın!

Shangri-La Circle Training SLC Operation Experts Virtual Sessions are designed by HQ team to provide practical insights and operational updates on Shangri-La Circle for the Stay Related (e.g. Front Office team) and the Non-Stay Related (e.g. Food & Beverage team) separately —to better address each department’s specific needs. These sessions are organized bi-monthly to support our colleagues’ daily work, enhance their understanding of current initiatives, and empower them to deliver exceptional guest experiences. Thanks to our FO and F&B teams for active participation. SLC Operasyon Uzmanları adlı çevrimiçi eğitim oturumları, her departmanın özel ihtiyaçlarını daha iyi karşılamak amacıyla, Shangri-La Circle hakkında pratik bilgiler ve operasyonel güncellemeler sunmak üzere Genel Merkez ekibi tarafından tasarlanmıştır. Bu oturumlar, çalışanlarımızın günlük çalışmalarını desteklemek, mevcut girişimleri daha iyi anlamalarını sağlamak ve olağanüstü misafir deneyimleri sunmalarını sağlamak için iki ayda bir düzenlenmektedir. Ön Büro ve Yiyecek-İçecek ekiplerimize aktif katılımları için teşekkür ederiz. Shangri-La Circle Eğitimi

Learning Initiatives by Departments

Budget Training | Bütçe Eğitimi

Departman Eğitimleri

With the initiative of our Director of Housekeeping, our Junior Stewarding Supervisors attended a training session conducted by the Finance team on how to read and interpret budget. This valuable better understanding of financial principles and how they connect to daily operations, supporting their professional growth and cross-departmental collaboration. session helped our colleagues gain a

Continuous learning remains at the heart of our culture. With inspiring initiatives led by various departments, our colleagues continue to expand their knowledge and strengthen cross-functional collaboration. Recently, teams came together for trainings on budgeting and wine appreciation, supporting both professional and personal growth. Sürekli öğrenme, kurum kültürümüzün temelinde yer alıyor. Farklı departmanların öncülüğünde gerçekleştirilen ilham verici girişimlerle ekip arkadaşlarımız bilgi ve becerilerini geliştirerek departmanlar arası iş birliğini güçlendirmeye devam ediyor. Son dönemde gerçekleştirilen bütçe ve şarap eğitimleri, hem profesyonel hem kişisel gelişime katkı sağladı.

Kat Hizmetleri Direktörümüzün girişimiyle, Jr. Stewarding Supervisor’larımız Finans ekibimizin gerçekleştirdiği “bütçe okuma” eğitimine katıldılar. Bu değerli oturum, ekip arkadaşlarımızın finansal kavramları daha iyi anlamalarına ve günlük operasyonlarla ilişkilendirmelerine yardımcı olarak hem profesyonel gelişimlerine hem de departmanlar arası iş birliğine katkı sağladı.

Our F&B team recently participated in an engaging Wine Training session designed to deepen their product knowledge and enhance the guest experience. The session covered tasting techniques, wine pairing fundamentals, and storytelling behind the labels. Wine Training | Şarap Eğitimi

Yiyecek & İçecek ekibimiz, ürün bilgilerini derinleştirmek ve misafir deneyimini daha da güçlendirmek amacıyla düzenlenen interaktif bir Şarap Eğitimi oturumuna katıldı. Uzman rehberliğinde gerçekleştirilen eğitimde tadım teknikleri, şarap eşleştirme prensipleri ve etiketlerin ardındaki hikâyeler ele alındı.

ESG INITIATIVES SOSYAL SORUMLULUK PROJELERİMİZ

Food Waste Reduction | Yemek Atıklarını Azaltmak Food is at the heart of every Shangri-La experience. That’s why we’re rethinking how it’s sourced, served, and shared across our hotels, so every bite brings joy without costing the planet. We believe every guest should savour food that is not only safe, healthy, and delicious but also sustainably sourced. That means cooking with care, planning with precision, and working together to ensure nothing goes to waste.

As Shangri-La Bosphorus, Istanbul, we collect suitable leftovers from our staff restaurant to help nourish and care for the local animal community. Food loss and waste are big, global challenges. But together, we can make a difference by rethinking how we prepare, share, and care for the food that connects us all. Yemek, her Shangri-La deneyiminin kalbinde yer alır. Bu nedenle, otellerimizde ürünlerin nasıl tedarik edildiğini, servis edildiğini ve paylaşıldığını dikkatlice düşünüyoruz; böylece her lokma, gezegene zarar vermeden mutluluk getiriyor. Bizce her misafir, sadece güvenli, sağlıklı ve lezzetli değil, aynı zamanda sürdürülebilir şekilde tedarik edilmiş yiyeceklerin tadını çıkarmalı. Bu da özenle pişirmek, titizlikle planlamak ve hiçbir şeyin israf olmamasını sağlamak için birlikte çalışmak anlamına geliyor. Shangri-La Bosphorus, Istanbul olarak, personel restoranımızdan çıkan uygun artık yiyecekleri toplayarak yerel hayvan topluluğunu beslemeye katkıda bulunuyoruz. Gıda kaybı ve israfı büyük, küresel bir zorluktur. Ancak hep birlikte, bizi birbirimize bağlayan yiyeceği nasıl hazırladığımızı, paylaştığımızı ve ona nasıl özen gösterdiğimizi yeniden düşünerek fark yaratabiliriz.

International Youth Day | 12 August 2025 This International Youth Day, we’re proudly shouting about some of the empowering training and mentorship schemes we offer that help youth shine. Every year, talented young people join the Shangri-La summer and winter internship programs or take up exciting employment opportunities at hotels across the globe. Dünya Gençlik Günü | 12 Ağustos 2025

Uluslararası Gençlik Günü'nde, gençlerin parlamasına yardımcı olan eğitim ve mentorluk programlarımızdan gururla bahsediyoruz. Her yıl yetenekli gençler Shangri-La yaz ve kış staj programlarına katılıyor veya dünya genelindeki otellerde heyecan verici iş fırsatları yakalıyor.

This year, we have welcomed around 40 interns into an intensive program delivered in partnership with local and international hospitality schools. Each young person is paired with a buddy or a mentor, gaining hands-on experience across diverse hotel operations and administration roles in our hotel. Beyond the internship programs, our hotel also leads initiative that provides bright young stars with inspiring pathways into hospitality. One of our students recently completed her final internship with us, focusing her graduation project on enhancing hotel operations and guest experience. After observing, rotating through departments, and collecting feedback, she chose to focus on cross-selling. In June, she delivered a training session to boost Spa cross-selling skills among the Front Office team—receiving outstanding feedback. We’re proud to see such initiative and collaboration from the next generation of hospitality professionals.

Bu yıl, yerel ve uluslararası otelcilik okullarıyla ortaklaşa yürüttüğümüz yoğun bir programa yaklaşık 40 stajyer kabul ettik. Her genç, bir arkadaş veya mentorla eşleştirilerek, otelimizde çeşitli otel operasyonları ve idari rollerde uygulamalı deneyim kazanıyor. Staj programlarının yanı sıra, otelimiz, parlak genç yıldızlara otelcilikte ilham verici yollar sunan girişimlere de öncülük ediyor. Öğrencilerimizden biri, mezuniyet projesini otel operasyonlarını ve misafir deneyimini iyileştirmeye odaklayarak yakın zamanda bizimle son stajını tamamladı. Gözlem yaptıktan, departmanlar arası çapraz eğitim aldıktan ve geri bildirim topladıktan sonra çapraz satışa odaklanmayı seçti. Haziran ayında, Ön Büro ekibi arasında Spa çapraz satış becerilerini geliştirmek için bir eğitim oturumu düzenledi ve olağanüstü geri bildirimler aldı. Yeni nesil otelcilik profesyonellerinden böylesine bir inisiyatif ve iş birliği görmekten gurur duyuyoruz.

Arts & Culture Project Sanat ve Kültür Projemiz

A Refined Taste of Cantonese Elegance at Shang Palace ✨ To celebrate and promote the richness of Chinese arts and culture, we hosted a Cantonese Experience at Shang Palace between 7-17 August 2025, offering our guests a journey into the delicate flavors and culinary artistry of Cantonese cuisine. Following this wonderful experience, the event concludes with an authentic Chinese tea ceremony, gracefully performed by our Chinese Tea Artist. Our aim was to highlight and promote Chinese arts and culture by presenting an authentic Cantonese dining & tea experience, allowing guests to immerse themselves in the traditions, flavors, and refined techniques that define this world-renowned cuisine. We had the privilege of hosting Executive Chef Liew Chin Fei from Shangri-La Far Eastern, Taipei, a celebrated master of Cantonese gastronomy. Chef Liew curated an exclusive menu that elevated Cantonese cuisine with precision, creativity, and elegance—inviting our guests to savor timeless flavors presented with a contemporary touch. Shang Palace'ta Kanton Zarafetinin Rafine Lezzeti ✨ Çin sanat ve kültürünün zenginliğini kutlamak ve tanıtmak amacıyla, 7-17 Ağustos 2025 tarihleri arasında Shang Palace'ta bir Kanton Deneyimi düzenledik. Bu etkinlik, konuklarımıza Kanton mutfağının enfes lezzetlerini ve mutfak sanatını deneyimleme fırsatı sundu. Bu harika deneyimin ardından etkinlik, Çin Çay Sanatçımız tarafından zarif bir şekilde icra edilen otantik bir Çin çay seremonisi ile sona eriyor. Amacımız, konuklarımızın bu dünyaca ünlü mutfağı tanımlayan geleneklere, lezzetlere ve rafine tekniklere kendilerini kaptırmalarına olanak tanıyan otantik bir Kanton yemek ve çay deneyimi sunarak Çin sanatlarını ve kültürünü öne çıkarmak ve tanıtmaktı. Kanton gastronomisinin ünlü ustası Shangri-La Far Eastern, Taipei'den Executive Chef Liew Chin Fei'yi ağırlama ayrıcalığına sahip olduk. Şef Liew, Kanton mutfağını incelik, yaratıcılık ve zarafetle zenginleştiren özel bir menü hazırladı ve konuklarımızı çağdaş bir dokunuşla sunulan zamansız lezzetlerin tadını çıkarmaya davet etti.

GUEST ENGAGEMENT SCORES MİSAFİR MEMNUNİYET PUANLARI

Guest Engagement Scores Q3 2025

OVERALL STAY EXPERIENCE: 95.71 TARGET: 94.50

SERVICE ATTENTIVENESS 95.34 TARGET: 94.00

ARRIVAL EXPERIENCE 94.65 TARGET: 93.50

PROBLEM FREE

PROBLEM HANDLING

BREAKFAST

78.49

80.85 TARGET: 77,20

96.67

TARGET: 77.40

TARGET: 90.60

Guest Comments - Thank You All!

The moment we checked in we were greeted warmly and were looked after instantly like no other hotel we have experienced We travel a lot and noticed how detailed this hotel is. The breakfast is amazing, the staff are amazing, friendly, helpful The gym is fantastic. Hard to get a good gym like this in a hotel I would rate it 11 out of 10.

We spent 5 days in Istanbul celebrating our 25th wedding anniversary. The room was fabulous with a panoramic view of the Bosphorus. They treated us excellently, surprising us with an exquisite cake and a fruit platter and balloons. The staff's attention was remarkable, paying attention to every detail. From the moment we arrived at your hotel, the entire staff made my wife and I feel

Every member of staff in the hotel added to the experience and treated us like VIPs . We felt handled, looked after and valued. One of the best hotel experiences my family and I have ever had. Huge thank you to you all.

very welcome. My wife's request for an early room due to our early flight was met with great practicality, allowing us to relax. This way, we were able to relax and attend the wedding we were invited to, which was held at your hotel that evening. Of course, we will be sharing and recommending this experience with all our friends and acquaintances. The only word that comes to mind is “wow” - Island Shangri La in HK (other than shard of course ) was top of my list in terms of attentiveness, service and property more broadly but wow did Bosporus Shangri La take the title.

From the moment we entered the doors of the sprawling Shangri La Istanbul, we were greeted with smiles and unmatched hospitality. I've stayed at many 5 star establishments but my experience at Shangri La was unparalleled. Throughout our 2 day stay we were met with smiles and warm greetings. Gym and pool area was fantastic. Location of this hotel is hands down the best in Istanbul. Thank you to the staff, Sudem and her team, concierge team, housekeeping team and the Ist restaurant team. Can't wait to come back and stay! The staff were very nice and welcoming. I felt special. All of them showed happiness and made me feel welcomed

I just want to say a big thank you for making my stay at Shangri-La Bosphorus so wonderful. Everything was set up beautifully, and I really loved the surprise for my birthday—it truly made the celebration extra special. 🥰 Exceptional stay! The service was impeccable and genuinely attentive . The food was absolutely delicious with great variety. Most importantly, the cleaning standards were outstanding – everything was spotless. A perfect experience all around!

Misafir Yorumları - Herkese Teşekkürler!

All of the staff were charming , nothing was too much trouble. Staff at the reception desk assisted with all our queries , helped with times of the ferries and booking taxis. The breakfast staff were happy and a delight to meet, they were very helpful. Our room was beautifully serviced and turned down every day and evening. We would definitely choose to stay again.

It was our first time visiting Istanbul, and staying at the Shangri-La Istanbul made it truly unforgettable! The service was attentive and thoughtful from the very beginning, and the hotel’s location is excellent. We were especially touched by the wonderful surprise prepared for our wedding anniversary, it made our stay even more special. A heartfelt thank you to the whole Shangri-La team. We can’t wait to return! Throughout our stay all of the staff was kind, willing to chat and get to know us and continually offering to assist us in any way possible. We stayed at Shangri-La Bosphorus for three nights with our family and enjoyed every moment of it. The elegance and comfort of the hotel were impressive, but what truly made our stay exceptional was the warmth and hospitality of the staff .

Our stay at the hotel was amazing. The room was very nice, clean and comfortable, and we were pleasantly surprised to see that it was cleaned up while we were away during the day. Dinner was excellent and we enjoyed an unforgettable view over the Bosphorus while dining. The next morning, the breakfast was outstanding, everything fresh and delicious, and the quality really stood out. Truly a wonderful experience from start to finish, we’d love to come back!

During my recent stay, I was truly impressed by the attentiveness and thoughtfulness demonstrated by the staff. Great hotel with really nice and friendly staff. Everyone from reception, bell boys, room staff are great. The concierge was one of the best we have come across in our many stays in hotels around the world and a special shout out to emircan at the exit point who helped us many times with taxis and luggage. Great experience overall and we will be back in a few days

The Shangri-La Bosphorus is the best Shandri La I have ever stayed! I like staff - very friendly and supportive, I like the atmosphere and ambiance in the hotel and rooms! Starting from entrance of the hotel, all staff are highly experienced and always constructive, happy and smiling .

Guest Comments - Thank You All!

We’ve just come back from a wonderful seven-night stay at the Shangri- La Istanbul, and I really want to thank the whole team for making it such a memorable trip. Our room, with its partial Bosphorus view, was the perfect place to unwind. The housekeeping team were excellent – everything was spotless, and the evening turndown service was a lovely touch that we always looked forward to. The food throughout our stay was outstanding. From the authentic flavours at Shang Palace, to the relaxed atmosphere and great meals at IST TOO – every dining experience was consistently first-class. Breakfast deserves a special mention. I’m not always the easiest person first thing in the morning, but the food & beverage team managed to lift my mood every day. They didn’t just serve with efficiency, they took the time to engage with guests, asking about our plans and making genuine conversation. That little extra effort really set the tone for the rest of the day. What makes the Shangri-La special isn’t only the luxury, it’s the people. Whether it was security, the front desk or the hosts, every interaction was filled with genuine kindness. Coming back from a busy day exploring, it felt more like returning home than walking into a hotel. By the end of the week, the team felt less like staff and more like family. That, in my view, is the true secret to the Shangri-La experience – it’s about relationships and the personal connections that stay with you long after checkout.

Misafir Yorumları - Herkese Teşekkürler! We really enjoyed our stay at this hotel. The room was clean and comfortable. Dinner with As you walk into this hotel, you are greeted by friendly staff who takes care of every little

Thank you so much for the exceptional hospitality during my stay. Your team was truly amazing helpful, kind, and incredibly thoughtful. You created an unforgettable experience that I will always cherish. From the moment we arrived in Istanbul, our experience with the Shangri-La Bosphorus has been nothing short of spectacular. We were welcomed by Abdullah, our driver from the airport, who was incredibly sweet and thoughtful. After learning that we are a Persian couple, he played Iranian music for us and even offered Turkish delights—it was such a warm and personal touch that set the tone for our stay. The hotel itself is absolutely beautiful and exudes class. It’s filled with amenities that we’re excited to explore, and so far the staff has been nothing but superb . Every interaction has been welcoming, attentive, and professional. Tonight’s room service was outstanding—truly some of the best we’ve ever had. We are beyond thrilled to be here and can’t wait to enjoy everything this incredible hotel and city have to offer. A wonderful start to what promises to be an unforgettable stay

detail for you. The decor is luxurious and sophisticated. The staff is extremely well trained, the gentleman who checked us in was exceptional, kind and courteous. The lady and gentleman who take care of the tea lounge are exceptional! I told the gentleman that I love figs and he brought me a plate with figs ! He also asked another employee to frame our photos that we took while touring the city. We stay at 5 star hotels all the time but this is exceptional attention to detail and customer service, it’s 5 stars !! Breakfast was amazing and SPA, don’t leave without Turkish hamam! It’s absolutely must. We did a couple spa evening and it was superb. Thank you for an amazing stay! We are sad to return home but we will be back to Shangri La 💖 🙏 Room and rooftop magnificent, top service. It is a beautiful address in Istanbul I recommend this incredible hotel to do without hesitation

the Bosphorus view was a highlight and breakfast the next morning was fresh and tasty. We felt very welcome and would love to come back. Where to start? The Shangri La Bosphorus is simply a magnificent place. We expected to have good services, but it exceeded all our expectations. The facilities are top notch, the room is very spacious and really very clean (multiple visits from the teams if necessary). And the staff is professional and remarkably attentive. Our daughters had a great time with all the attention the staff gave them, with several surprises sent to our room. We especially thank Cansu for her kindness and professionalism. The team is truly great without exception. The breakfast buffet is remarkable, as is the room service and the quality of the Istoo restaurant. We had a great stay there and will definitely come back.

Guest Comments - Thank You All!

Our experience was an excellent one , the hotel service and employees from the reception to every other area are great, the employees are helpful, pleasant and professional. The Hamam experience was amazing, dinner at the Chinese restaurant was awesome, great food and service, breakfast is great and service is excellent, everything is top notch at the shangri-la. Everything is at a high standard level 💯 we enjoy our time there. Spent a wonderful 4 nights there. The staff was very attentive to our every needs , the room was wonderful with a view on the bosphorus and the location is second to none, within walking distance of a lot of entertainment. Will look forward to visiting next year again!

We had a wonderful stay at the Shangri-La Bosphorus, Istanbul. The hotel was exceptionally clean, very well organized, and the entire staff was simply outstanding . Housekeeping kept our room spotless every day, and their attention to detail truly stood out. welcome. The hotel didn’t just have great location, amenities, and rooms. They have what is truly a 5 star hospitality... and thats what made this hotel stay out. Guest service sent us a surprise cookie plate with balloons. Yusif & Eris made my son breakfast so fun, always putting a smile on his face. I can’t thank everyone here enough. So much...above and beyond. Such an amazing stay. The entire team was perfect from the minute you step out from the cab. Stunning design, love the magical elevator. Location, perfect for hopping on the ferry. We were traveling with our hyper 2 year old and the entire team made us feel so

The best hotel to stay in Istanbul The hotel's restaurants, decoration and professional service approach definitely deserve to be the best in Istanbul. The rooms overlooking the Bosphorus are clean and well-decorated. Even though I live in Istanbul, it's a great option for a relaxing night of pampering. The spa is clean, comfortable, and run by a truly talented team. They've thought of everything to make you feel welcome. Probably one of my favourite hotel experiences ever! Very attentive staff , location close to the ferry to the Prince’s islands and the Dolmabahçe Palace, great wellness (even if the swimming pool was a bit chilly to my taste), good Chinese cuisine and delicious breakfast. Shangri La is perfect as always . Best location, best service and best restaurants. Perfect view on Bosforus. Thanks to every person in staff

Misafir Yorumları - Herkese Teşekkürler!

We had a wonderful stay at the Shangri-La Bosphorus, Istanbul. The hotel was exceptionally clean, very well organized, and the entire staff was simply outstanding. Housekeeping kept our room spotless every day, and their attention to detail truly stood out. On my birthday, the hotel surprised me with a beautiful cake in the room, balloons, and a handwritten card with heartfelt congratulations — a truly thoughtful and memorable gesture. I would especially like to highlight Yagiz Ucal ( Concierge ) and Serkan, who were our main points of contact during the stay. They went above and beyond — helping us with everything from concert tickets to organizing an electric wheelchair. Always with a smile, always kind and attentive — their support was exceptional and made our experience even more special.

We had a wonderful stay at the Shangri-La in Istanbul. We stayed for four days, then traveled to the coast for a few days, and returned to the Shangri-La for a few more nights. From start to finish, every interaction with the hotel staff was exceptional. It was clear that the team not only takes pride in their work but also genuinely cares about the guests’ experience.

Everything from the moment I walked in. The smiles from staff, the service, communication, safety, and facilities. Whenever I needed assistance, the staff was attentive and very helpful. The room was spacious , most comfortable bed. We had the bonus of the terrace in our room. Indoor swimming pool and jacuzzi was amazing. The pool staff member , was really friendly and polite. I seriously recommend this hotel to anyone who wants to experience luxury and comfort in Istanbul. First time staying in Shangri-la, I will be back again!

Even More Reasons to Love This Hotel. From the moment I walked into the hotel, I was warmly greeted by Furkan, who was both professional and incredibly knowledgeable. The first impression was already excellent, and it only got better. My room was exceptionally spacious and spotlessly clean—the carpets looked as if they had been laid just yesterday, and every detail had clearly been taken care of. At dinner, the food was outstanding and well- priced, with every member of the restaurant team attentive and helpful. Our housekeeping lady was fantastic— extremely polite and flexible, making our stay even more comfortable. As an extension to my earlier review, I felt compelled to share that I ended up cancelling my next trip just to stay three more days in Istanbul. That’s how special this hotel is. Special thanks to Mehmet in Le Bar for his warm hospitality, an exceptional meal at Shang Palace, and the amazing breakfast each morning. The team at the door were always helpful and friendly, and Furkan finished our stay in the most thoughtful way—not greeting us this time, but personally coming to the door to say goodbye. I truly don’t think there’s a better hotel in Istanbul. Thank you to the entire team for making this such a memorable experience. I’ll definitely be returning.

Extremely clean and beautifully designed. We enjoyed our stay, amazing staff. Will be coming back again!

Sinanpasa Mah. Hayrettin İskelesi Sk. No:1 34353, Besiktas, Istanbul, Turkey T +90 212 275 8888 F +90 212 275 88889 www.shangri-la.com slib@shangri-la.com

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