Guest Comments - Thank You All!
We’ve just come back from a wonderful seven-night stay at the Shangri- La Istanbul, and I really want to thank the whole team for making it such a memorable trip. Our room, with its partial Bosphorus view, was the perfect place to unwind. The housekeeping team were excellent – everything was spotless, and the evening turndown service was a lovely touch that we always looked forward to. The food throughout our stay was outstanding. From the authentic flavours at Shang Palace, to the relaxed atmosphere and great meals at IST TOO – every dining experience was consistently first-class. Breakfast deserves a special mention. I’m not always the easiest person first thing in the morning, but the food & beverage team managed to lift my mood every day. They didn’t just serve with efficiency, they took the time to engage with guests, asking about our plans and making genuine conversation. That little extra effort really set the tone for the rest of the day. What makes the Shangri-La special isn’t only the luxury, it’s the people. Whether it was security, the front desk or the hosts, every interaction was filled with genuine kindness. Coming back from a busy day exploring, it felt more like returning home than walking into a hotel. By the end of the week, the team felt less like staff and more like family. That, in my view, is the true secret to the Shangri-La experience – it’s about relationships and the personal connections that stay with you long after checkout.
Made with FlippingBook - Online magazine maker