OUR MOMENTS OF JOY STORY
One of the best examples of Moments of Joy comes from our teammate Ms. Gökçen.
Some stories go beyond exceptional service—they become part of life’s most meaningful milestones. Gökçen, our Sales Manager for Social Events & Weddings, played a central role in one such journey. A year ago, she meticulously planned a couple’s dream wedding at the hotel—every detail reflecting their story, every moment filled with elegance and emotion. She even coordinated their honeymoon at Shangri- La Singapore, where the couple was greeted with a romantic room setup and a framed wedding photo waiting in their suite. Fast forward a year, the couple returned for their first anniversary. With the help of the Guest Relations team, Gökçen filled their suite with floating balloons—each tied with a ribbon and a candid photo from their wedding day. Laughter, tears, joy—captured in print and suspended in the air. The couple was speechless. They called her, overwhelmed, saying it was a moment they would never forget. But what followed made the story unforgettable. After breakfast, they asked to see Gökçen in the lobby. With tears in her eyes, the wife shared something deeply personal —they were expecting a baby girl. And they had chosen to name her Gökçen. They wanted their daughter to be inspired by someone who does her job with such love. That embrace, in the middle of the hotel lobby, was more than a thank you. It was a tribute to a bond formed through kindness, empathy, and genuine care. At Shangri-La, we believe true hospitality is about more than just service—it’s about creating moments that stay in people’s hearts long after their stay ends. And sometimes, those moments are powerful enough to inspire a name.
Gökçen Gökçe, Sales Manager - Social Events & Weddings
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