30 | Customer service
Guarantee Conditions*
Guarantee is not valid if appliance is used in an industrial application. Total guarantee period: 5 years from date of purchase. DHU635HZA extractor guaranteed for 1 years from date of purchase. CTL636ES1 coffee machine guaranteed for 3 years from date of purchase. Transport damages will only be accepted 7 days after delivery to end user or contractor working on behalf of end user (kitchen company, building contractor). First year full guarantee on parts and labour – excluding very fragile parts i.e. glass, plastic, light bulbs. Second year guarantee on all functional parts only: electronics, timers, switches, pumps, motors, compressors, locks, valves, thermostats, fan, plus labour to repair or replace. Third year guarantee on all functional parts only: electronics, timers, switches, pumps, motor, compressor, locks, valves, thermostats. After guarantee expires, customer must pay a current call out fee towards labour costs.
1. A guarantee claim ceases once repair or work is undertaken by a person not entitled by BSH to do so or if the appliance is provided with spare parts, attachments or accessories that are not original, therefore causing damage. 2. T he guarantee is given in such a manner that defective parts are repaired free of charge or – and this is BSH choice – replaced by perfect parts. 3. A claim under guarantee does not cause an extension of the guarantee period nor does it start a new guarantee period. 4. If BSH refuses repair or repair fails and the end user so requires, a replacement of equal value is supplied free of charge within the above guarantee period. 5. T hese conditions of guarantee are applicable to appliances purchased in South Africa. If appliances are taken abroad and meet the technical requirements (e.g. voltage, frequency, type of gas etc) of such country while also being suitable for the respective climate and environmental conditions, these terms of guarantee are applicable only if BSH have an approved customer service network in such country.
Condition governing appliance service
The beauty of German engineering and design, perfectly showcased by Bosch over 130 years. Introducing our Bosch Cape Town and Johannesburg Showrooms.
In 2017, we launched two world-class Brand Experience Centres on Bree Street in Cape Town and in Kramerville, Johannesburg, to afford our customers the opportunity to engage with our appliances with appliances first-hand. This invaluable experience within a non-retail environment, will assist you to make the right choices in appliances for your home, with our friendly team on-hand to answer any questions you may have and provide you with information where needed.
For more information on our showroom visit www.theexperiencecentre.co.za
BSH Brand Experience Centre Johannesburg 30 Archimedes Street,Kramerville 2148 Johannesburg Tel: 010 001 0019
BSH Brand Experience Centre Cape Town 17 Church Street, Bree Street Studios
Cape Town, 8000 Tel: 021 550 9900
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