Thekrayat Newsletter
SLMH/SLMU QUARTER 3 2025
Contents of Joy
01
02
08
Joy Leader
Joyful Beginnings
Joyful Learning
16
21
24
Joy of Celebration
Joy of Doing Good
Joy of Excellence
Joy Leader Mr. Philippe Kronberg
SLMH/SLMU QUARTER 3 2025
Joyful Beginnings
Section - 1
With over 18 years in the culinary world, our new team member began their journey as a Management Trainee with Taj India and has since mastered their craft across resorts, luxury hotels, and boutique properties. Their impressive career includes leading pre- openings and pioneering innovative pastry projects. Inspired by art and culture, they view pastry as a magical medium for storytelling, where creativity meets guest preferences to create personal, memorable desserts. A passionate traveler, they love discovering hidden culinary gems. Their advice to aspiring pastry chefs? Be unique, trust your inner voice, and take risks, that’s how you find your true potential. Thamim Ansari EXECUTIVE PASTRY CHEF
With nearly two decades in hospitality, Merlin Rodney Fernandes brings invaluable experience and dedication to the stewarding team, the unsung heroes who keep operations running smoothly behind the scenes. Proud of this role, he’s become an organized, patient, and adaptable professional, handling every challenge with calm confidence and a smile. For Merlin, leadership means putting people first, supporting his team, recognizing their efforts, and helping them grow, because a strong team builds a strong leader. Guided by respect for everyone he works with, he fosters a positive, productive workplace. Outside work, Merlin enjoys traveling, discovering street food, and long drives with good music and great company. His favorite cuisine? Thai, of course! Merlin Fernandes CHIEF STEWARD
Anzhelika GUEST RELATIONS MANAGER
Originally from Siberia, Anzhelika moved to Toronto to study hospitality, a field she quickly fell in love with. Starting at the front desk, she grew into leadership roles across boutique and luxury hotels, with her journey spanning over 20 countries. A trip to Oman captured her heart, making her move to Shangri-La Muscat a perfect fit. A certified scuba diver and outdoor enthusiast, she enjoys horse riding, tennis, and skiing. One of her proudest moments was helping her previous hotel earn its first Michelin Key, reflecting her dedication to service and team growth. Anzhelika brings warmth, enthusiasm, and a passion for creating meaningful guest experiences, making every stay truly special.
Binit Eldhose HEAD BAKER
Hailing from India, Binit Eldhose brings over 13 years of baking experience, having refined his craft with global luxury brands like Hyatt, Marriott, Hilton, and IHG. Passionate about the art of baking, he specializes in naturally fermented breads and delicate viennoiseries, constantly pushing creative boundaries and staying ahead of trends. For Binit, baking is a meditative blend of precision and creativity that turns simple ingredients into something extraordinary. He defines success as mastering technique while crafting innovative, memorable creations that leave a lasting impression. As a leader, he values precision, consistency, passion, innovation, discipline, and respect, qualities that inspire his team daily. His tip for aspiring bakers? Weigh your ingredients, baking is a science, and precision is everything.
Armed with a Bachelor’s in Hotel Management and experience with leading hospitality brands like Holiday Inn, Radisson Blu, Oberoi Hotels & Resorts, and Grand Hyatt, Rakesh brings extensive knowledge and leadership to the food and beverage team. His expertise spans guest service, operations, and team development. A defining moment in his career was leading a culturally diverse team, fostering unity through clear SOPs, regular briefings, and cross-training. Known for his hands-on approach, Rakesh stays present on the floor, offering real-time support and celebrating achievements to keep his team motivated. Guided by advice to lead with composure, positivity, and professionalism, he empowers his team to reach their full potential every day. Rakesh Kumar F&B SERVICE MANAGER
SLMH/SLMU QUARTER 3 2025
Joyful Learning Section - 2
#Journey and
Five impactful sessions brought our leaders together for real learning and reflection. A clear reminder: leadership is a privilege. #JOYofLeade rship Followership #H0H1H2#Le ap #IN-FLOW Model #Optimal Working Relationship
Lifeguard’s Certification Training at Shangri-La Our Inhouse LIfeguard Instructor Samir of S&R, certified our new Lifeguards and renewed the license of existing Lifeguards and some
Recreation colleagues.
Lifeguard’s Certification Training At Al Bustan Palace - Ritz Carlton Hotel
From our in-house Certified Lifeguard Instructor Samir Al Hasni (S&M - Recreation)
Lifeguard’s Certification Training At Kempinski Hotel
From our in-house Certified Lifeguard Instructor Samir Al Hasni (S&M - Recreation)
First Aid & CPR Training
175 certified First Aiders in the resort composed from of our Leaders, Lifeguards, ERT, Departments, Babysitters. #SavingLifes #Pro-active and prepared in Emergency situation
TASK FORCE
Mohamed Al Balushi Duty Manager Task Force at Shangri-La Singapore June 26 - Sept. 29, 2025
Cris Calderon Asst. Stewarding Manager Task Force at Shangri-La Fiji June 13 - Sept 4, 2025
TASK FORCE
Irene De Los Reyes Asst. Training Manager Remote Task Force to SLIM HK - Shangri-La Academy Sept. 10 - Oct. 9, 2025
Satypal Singh & Rajendra Singh Bisht Chef De Partie Task Force at Shangri-La Istanbul Aug. 21 - Sept. 9, 2025
SLMH/SLMU QUARTER 3 2025
Joy of Celebration Section - 3
Housekeeping Week & Shangri-La Circle
Housekeeping Week in "Full Circle" with Shangri-la is the Fun Quiz activity prepared by the Human Resource Team held last 28th of September. Using the Menti meter application, we organized a fun quiz activity to our housekeeping colleagues and invited operation team like Front Office, F&B Service, Sports & Recreation and available colleagues to join. There were tota of 20 questions which are divided into three rounds: Easy, Average & Difficult. The winner of the "Fun Quiz" received a latest smart watch and cool certificate. There are total of 52 colleagues joined in this activity with additional team building activity for the colleagues.
Housekeeping Week We had a fantastic time celebrating Housekeeping Week! It was our chance to say a big thank you to the amazing team that keeps everything shining and running smoothly behind the scenes.
Joy Spreaders
Shintia Kuswandi SL Guest Relations Joy Ambassador (Sept) Joy Delighter (July & Aug)
Antionette Tio MICE Specialist Joy Delighter Sept)
Angelica Antiquera Asst. Front Office Manager Joy Delighter (Sept)
Denverdel Lines GO Front Office Joy Delighter (July & Aug)
With every warm greeting, thoughtful gesture, and extra step taken, they don't just meet expectations, they redefine them. These passionate individuals continue to light up every guest interaction, turning simple stays into lasting memories. Through their unwavering dedication, they transform service into an experience, and smiles into stories worth sharing.
Celebrating Love
Love is in the air! Congratulations to our colleagues Nishant & Michaela and Pandiya who recently tied the knot, here’s to joyful moments and new adventures.
SLMH/SLMU QUARTER 3 2025
Joy of Doing Good Section - 4
In celebration of World Cleanup Day, colleagues from SLMU/SLMH joined hands with local community members for a meaningful cleanup at passionate divers took the initiative to clean the ocean around the Marina, removing underwater debris and helping to protect marine life. The day ended on a high Azaiba Beach. At sea, over 40 note with a heartfelt BBQ by the Marina, a moment of gratitude, connection, and celebration of what we can achieve when we come together for the planet.
Celebrating World Food Day, with fellow hotels across Oman for a meaningful ESG initiative. The teams came together at Lulu Darsait for a fun- filled Grocery Cart Race, where participants shopped for essential food items to support families in need. All collected goods were donated to the Oman Food Bank, helping prepare and distribute food boxes to the community. It was a wonderful day of teamwork, generosity, and shared purpose, proving that small actions can make a big difference.
SLMH/SLMU QUARTER 3 2025
Joy of Excellence Section - 5
OSE - Average
Problem Free
Problem Handling Target - 71.2% YTD Al Husn-74.06% Al Bandar-65.86%
Target - 91% YTD Al Husn-94.19% Al Bandar-92.57% Al Waha-89.85% Complex-91.85%
Target - 79% YTD Al Husn-78.07% Al Bandar-82.15% Al Waha-78.68% Complex-79.18%
Al Waha-71.02% Complex-71.19%
Service Attentiveness & Thoughtfulness Target - 91.9% YTD Al Husn-93.71%
Hotel Key Weakness (Internet) Target - 91.5% YTD Al Husn-89.86% Al Bandar-85.44% Al Waha-86.86% Complex-87.58%
Arrival Experience Target - 91.5% YTD Al Husn-94.40% Al Bandar-91.68% Al Waha-89.41% Complex-91.53%
Al Bandar-91.75% Al Waha-71.02% Complex-91.53%
Joy Behind the Pages
Irene de Los Reyes #Reel Joy
Ridhi Gupta #WavesofJoy
Thank you for reading and being part of our journey.
inspires you, you belong here Joy
If creating
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