Polk Annual Report to the community

Quality Awards Recognition

Floyd Primary Care Gains NCQA Patient- Centered Medical Home Designation

Polk Medical Center Recognized with Silver Plus Award for Heart Failure Care Awarded by the American Heart Association/American College of Cardiology Foundation for meeting quality achievement measures for the diagnosis and treatment of heart failure patients. Polk Medical Center Earns Chest Pain Center Accreditation hospitals that have integrated evidence-based care, quality initiatives, clinical best-practices and the latest guidelines into caring for cardiovascular patients. Heyman HospiceCare 2018 Hospice Honors Elite Award for Outstanding Customer Satisfaction ® life iswhy Chest Pain Center Accreditation from the Society of Cardiovascular Patient Care (SCPC) recognizes

The National Committee for Quality Assurance (NCQA) recognizes primary care practices that combine teamwork and information

technology to improve care and the patient care experience, and to reduce costs. Medical homes foster ongoing partnerships between patients and their personal clinicians, instead of approaching care as a series of office visits.

Floyd received Level 3 recognition, the highest offered by the NCQA.

Floyd Emergency Medical Services Named Region 1 Service of the Year

“Our team of EMS professionals serve and care for others in such extraordinary ways,” said Bud Owens, Director of Floyd Emergency Medical Services. “I see them impacting our patients in such a positive manner as they continually go above and beyond to serve others.”

Along with being named Service of the Year, two Floyd EMS professionals received individual awards. Paramedic Tony Cooper received the Dr. James Creel, Jr. Pioneer of the Year Award, while Paramedic Don Taylor was honored with the Dr. Paul Nassour Lifetime Achievement Award. “These awards are proof positive that Tony and Don have earned the respect of their peers through excellent service and dedication to their patients, to their co-workers and to Floyd,” Owens said. “I can't think of two more deserving individuals.”

Deyta Analytics recognizes hospice programs that provide the highest level of quality as measured from the caregiver's point of view.

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