Head of 22 Bishopsgate

HEAD OF

CANDIDATE INFORMATION PACK

CREATING A PLACE WHERE PEOPLE THRIVE

Welcome to the heart of London's financial district, where innovation meets tradition and people come first. At 22 Bishopsgate, we're seeking a visionary leader to helm our dynamic team as the Head of 22 Bishopsgate. If you're passionate about shaping the future of work, fostering a culture of collaboration, and driving excellence in service delivery, we want to hear from you. We're looking for someone with a track record of success in property management, a passion for customer service, and a commitment to creating a workplace where everyone can thrive. If this sounds like you, please read on.

22B is a new workplace environment — a building of responsibility, centred on people. Since its inception, 22B has been developed with a singular focus to create a space where people thrive. When we imagined 22 Bishopsgate, we envisaged a thriving destination where passionate businesses across diverse landscapes could unite, learn and explore new ways of working.

JLL is a financial and professional services firm specialising in real estate services and investment management. They have more than 70,000 people in more than 1,000 locations in 80 countries serving the local, regional and global real estate needs of their clients. JLL is an acknowledged industry specialist in Property and Asset Management for property investors. They are dedicated to adding value to their clients’ assets, reducing operational risk and maximising value for money through the delivery of high quality landlord services to occupational tenants. JLL’s service is co-ordinated and delivered by bespoke service delivery teams located across their regional network of offices and their headquarters in Central London.

As the Head of 22 Bishopsgate, you're the custodian of our vision, embodying our ethos of putting people first. You'll drive service excellence, cultivate client relationships, and champion a culture of collaboration and innovation. Key Responsibilities: • Client Vision & Branding: Curate and champion the client's vision and brand for 22 Bishopsgate. • Service Delivery & Optimisation: Oversee performance, satisfaction, and relationships with customers and service partners. • Strategy Development: Collaborate closely with stakeholders to develop strategies for continuous improvement. • Operational Excellence: Ensure operational costs, risks, and service levels are continuously reviewed, benchmarked, and optimised. • Cultural Leadership: Foster and nurture the 22 Bishopsgate culture, promoting a balance of inspiration and approachability. • Team Leadership & Development: Lead, mentor, and manage the property management team and service partners. • Financial Management: Drive revenue maximisation, cost control, and financial performance through strategic planning and budget management. • Client Representation: Act as the primary client representative, ensuring client satisfaction and adherence to agreements. • Community Engagement: Maintain close relationships with tenants, amenity operators, and the wider City of London community. • Strategic Planning: Collaborate with clients to develop and execute strategic plans for the property. Requirements: • Leadership Excellence: Proven leadership skills with a track record of effectively managing multi-disciplinary teams. • Client Focus: Dedication to understanding and meeting client needs while embodying the client's brand. • Cultural Champion: Passion for promoting and embodying a people-first culture within the workplace. • Strategic Thinker: Ability to develop and implement strategies for operational and financial success. • Community Engagement: Strong interpersonal skills with the ability to engage with diverse stakeholders. • Financial Acumen: High level of financial aptitude and ability to manage budgets and reports effectively.

HOW TO APPLY The Management Recruitment Group are working in Partnership with JLL and 22 Bishopsgate to exclusively manage the recruitment process. For further information or to make an application please contact:

Matthew Evans matthew.evans@mrgglobal.com 07854 865 017 Emilia Fasano emilia.fasano@mrgglobal.com 07851 259 868

The Closing Date for this role is 17th May 2024. Interviews with JLL will commence from 27th May 2024.

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