As the Head of 22 Bishopsgate, you're the custodian of our vision, embodying our ethos of putting people first. You'll drive service excellence, cultivate client relationships, and champion a culture of collaboration and innovation. Key Responsibilities: • Client Vision & Branding: Curate and champion the client's vision and brand for 22 Bishopsgate. • Service Delivery & Optimisation: Oversee performance, satisfaction, and relationships with customers and service partners. • Strategy Development: Collaborate closely with stakeholders to develop strategies for continuous improvement. • Operational Excellence: Ensure operational costs, risks, and service levels are continuously reviewed, benchmarked, and optimised. • Cultural Leadership: Foster and nurture the 22 Bishopsgate culture, promoting a balance of inspiration and approachability. • Team Leadership & Development: Lead, mentor, and manage the property management team and service partners. • Financial Management: Drive revenue maximisation, cost control, and financial performance through strategic planning and budget management. • Client Representation: Act as the primary client representative, ensuring client satisfaction and adherence to agreements. • Community Engagement: Maintain close relationships with tenants, amenity operators, and the wider City of London community. • Strategic Planning: Collaborate with clients to develop and execute strategic plans for the property. Requirements: • Leadership Excellence: Proven leadership skills with a track record of effectively managing multi-disciplinary teams. • Client Focus: Dedication to understanding and meeting client needs while embodying the client's brand. • Cultural Champion: Passion for promoting and embodying a people-first culture within the workplace. • Strategic Thinker: Ability to develop and implement strategies for operational and financial success. • Community Engagement: Strong interpersonal skills with the ability to engage with diverse stakeholders. • Financial Acumen: High level of financial aptitude and ability to manage budgets and reports effectively.
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