CIPP PAYSL IP STATISTICS REPORT 2018
Datagraphic foreword
It’s often difficult to find research that is truly focused on payroll: and not part of a wider study of HR or Finance. That’s why, I’m a keen supporter of the work the CIPP does to scope, implement and deliver this Payslip Statistics Report and this year is especially important. Unbelievably, it’s a decade since the report started and we now have a wealth of data to reflect on how payslip distribution has evolved. A good starting point is the frequency of payslip distribution. Although the mix has remained fairly static over the last decade there has been a drop in weekly payrolls (19.5%). It would be interesting to understand if legislation has made a mark here, with the implementation of RTI and automatic enrolment for pensions during the period. One statistic to watch is the daily pay frequency. Over the last ten years, daily payments have only increased by 0.6%, but with increasing dialogue around pay on demand, will we see this impacting daily payrolls in the years ahead? Undoubtedly, the most noticeable change in the last ten years is the impact of epayslips. Back in 2008 only 12.4% of respondents providing a self-service option for payslips. In contrast by 2018 that figure has risen to 60.2%. And it’s fair to assume the rise in epayslips has made a positive contribution to reducing staff workloads: with a marked reduction in printed payslips distributed by the payroll department.
GLYN KING GROUP MANAGING DIRECTOR DATAGRAPHIC LIMITED
Employee confidence in digital payslips also seems to be improving with concerns around security and identity fraud at an all-time low. The results suggest complaints over confidentiality (in respect of personal information on payslips) dropping by 46.6% and identity fraud concerns by 36.0%.
From these initial observations it would be easy to conclude that epayslips are working effectively for every organisation. But the results present some additional findings that should be explored.
One example is the rise in payroll teams posting payslips: an increase of 8.8% over the last decade to 40%. Although the scope of this year’s report doesn’t provide reasons for this increase, qualitative data over the last ten years, could provide clues. In previous years, respondents have cited needing to provide print to people who are off sick, work outside the UK, who have no permanent workplace or simply want a choice of print and online. Many of these reasons are removed by epayslips which are accessible at work, home and on-the-go. If any of these barriers remain, it would be worth exploring epayslip providers who can give employees access to information outside the workplace. And where print is still needed, payroll teams should consider automating printing with a secure print partner to streamline residual payslip distribution. The report also indicates the need to communicate more strongly with employees on the benefits of epayslips (with a 25.4% increase in complaints about the method of distribution: paper to online). We can’t identify the reason for this rise, but can all work to make the employee experience of epayslips a positive one, both through improved access to information and by providing more detailed information, so the epayslip is valued by the employee (requested by 32.4% of respondents).
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