APi NSG Customer Newsletter | Winter 2017


I N TH I S I SSUE : Page 2. Company Updates: Monitoring Repairing Deficiencies Page 4. Industry Updates

Kidde Extinguisher Recall Oval Brand Extinguishers

Page 5. Technology News Core Network Cyber Crimes

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company updates

company updates


repairing deficiencies what you need to know the importance of approving quotes Your organization spends a lot of money to have your fire protection systems inspected. Whether performed annually, semi-annually, quarterly, or weekly, these inspections are valuable and help avoid malfunction during an emergency fire situation. The purpose of inspections is to determine if all systems are working properly, and to report deficiencies that need to be corrected. Lack of maintenance is one of the leading causes of fire sprinkler and fire alarm system failures.


faces in the field:

christina zavala wsfp | los angeles

APi NSG NOW OFFERS MONITORING Instead of wasting time digging through old records to find the monitoring provider for each of your locations, let us simplify your fire alarm monitoring program. We now offer full service fire alarm monitoring across the country. By consolidating your monitoring through APi NSG, you will be provided with online access to data for all of your fire alarm systems. All of these services are provided through a UL listed central station.

background Christina has been with our

SEEKING A ROCKSTAR APi NSG was in need of a

Western States Fire Protection (WSFP) Los Angeles branch office for 6 years. She has worked in various roles including Service

motivated person who could handle

a large amount of service work, along with some inspections. We found that rockstar, Alycia Cha, on June 14th. A GOOD FIT Alycia is very outgoing, well-spoken, and has solid experience. She handles service work for multiple key customers and is beginning to assist with more. She is very organized and does not let things slip through the cracks. Alycia also helps support the team with a variety of other projects, and is a part of our internal Culture Enhancement Team. She is a big fan of the culture here and loves how everyone works as a team. customer-focused RESULTs Alycia works hard to get service completed in a timely manner. She also brings a positive and fun attitude to our team. She is eager to contribute, and her drive makes her the perfect addition to our growing team. fun fact Alycia Loves Foodsby, a lunch delivery service. She orders Foodsby multiple times a week!

& Inspections Coordinator, National Service Admin, and Project Manager. She brings a plethora of knowledge to this branch office, as she’s been in the fire protection industry for 16 years! why she’s awesome The team at APi NSG has a wonderful working relationship with WSFP Los Angeles branch office because of Christina’s positive attitude and willingness to put the customer first. In fact, she said one of her favorite things about her job is when customers compliment her team on a job well done! tid bitS Christina’s favorite type of music is rock. It was tough for her to choose a favorite band/artist, but according to her, “it’s a toss-up between Queens of the Stone Age, the Doors, Depeche Mode, and Incubus.” Rock on girl! If Christina could meet with anyone, dead or alive, she would choose Marie-Antoinette because, “she is such an interesting character and so mysterious.” If she had to eat one meal for the rest of her life, it would be sushi.

Advantages of using APi NSG for fire alarm monitoring: • Running monitoring through your life safety provider allows quick response time when issues arise. • We offer a simplified way of putting your system in and out of test-mode. • You will have one phone number to call for adding and removing approved users, or for general requests regarding your monitoring program. • Access to data on all of your fire alarm systems. • A simplified process for adding new accounts as your organization grows. Types of fire alarm monitoring we offer: • Standard POTS lines • Cellular monitoring • IP Communications • Radio (AES) If you are interested in setting up a monitoring account with us, contact Joe Jetland at monitoring@api-nsg.us .

Some common deficiencies include congested sprinkler heads, leaking pipes, rusted and corroded pipes, and improper coverage. Many of these deficiencies, if caught early on, will be much less expensive to repair than if you wait until the situation worsens. Waiting to repair deficiencies could result in additional costs such as emergency service calls. APi NSG’s goal is to provide quotes for repairs if there are any deficiencies found during an inspection. It is important to get your systems repaired as soon as possible, whether you decide to approve our quote or choose another life safety service provider. Don’t make the mistake of failing to maintain your first line of fire defense! If you would like to request a list of your open quotes, please email quotes@api-nsg.us .

industry updates

technology news

fire extinguishers WHAT YOU NEED TO KNOW KIDDE RECALL The Kidde recall involves plastic handle and plastic push button disposable fire extinguishers. Units with metal handles/valve assemblies are not included in the recall. To keep it simple, we have included a few important things you should know. • APi NSG does not supply or install disposable fire extinguishers. • The recall impacts fire extinguishers purchased from local home improvement stores. • If you believe you may have a recalled extinguisher, please notify APi NSG for assistance. For additional information on the product safety recall, see the image below or visit Kidde’s website.

core network for public safety officials verizon wireless private network

employee spotlight: Austyn young accounting specialist

Verizon recently announced they will be building and operating a private network dedicated to public safety communications. This will operate separately from the commercial core network, which will prevent phone lines from being bogged down during emergencies and make it easier for public safety officials to be in contact with those that need help. Investing in public safety aligns with Verizon’s company values, therefore, they will be providing this network at no charge. Currently, public safety officials use the federally funded FirstNet network. States will not be required to opt-out of FirstNet in order to use the new Verizon network. See the full article at FireEngineering.com .

SEEKING A ROCKSTAR With the continued growth of our company and a realistic vision of our

future, we were in need of a rockstar for our accounting team. Austyn was hired on August 7th to fill this role! A GOOD FIT Austyn is well-rounded in many aspects and is a recent college graduate with a background in business. He’s outgoing, has an ambitious attitude, and strong attention to detail. Currently, Austyn is focused on the complete billing process for one of our largest customers. customer-focused RESULTS Austyn has owned his processes and made them even more efficient over time. He is dedicated to our customers and strives to accurately and quickly provide them with detailed support. Austyn says that the great people and culture at APi NSG give him the confidence to do a good job every single day. fUN fact Austyn was born in North Carolina where his dad played hockey. He has lived in Minnesota for as long as he can remember, but hopes to vacation back to Greensboro where his family is rooted sometime soon.

cyber crime a notice to our customers


Plastic Handle Welded Neck

cyber crime is becoming more frequent Cyber criminals are getting clever, and businesses are faced with more threats every day. It is unfortunate, but we should always assume the worst and be skeptical of any request until it has been verified. It’s important to understand the businesses you work with to recognize a legitimate request compared to a scam. Below are some general guidelines you should know regarding APi NSG and our process for any communication regarding change of bank or remittance address: • Do not accept any electronic (email or fax) requests for change of bank or remittance addresses.


Plastic Handle No Welded Neck


Metal Handle Welded Neck

Photo courtesy of www.kidde.com

• Valid change of bank/remittance address requests will be on company letterhead, hand-signed by one of the following individuals: Colleen Moselle | President

Oval Fire ExtinguisherS Oval Brand Fire Products has come out with an ADA compliant fire extinguisher that meets the standards for protruding objects. Thanks to the shallow depth of these extinguishers, recessed cabinets are not necessary. Here are a few stand-out features of these extinguishers: • Constructed of tempered space-age metals and corrosion free. • Anodized aluminum nozzle and stainless steel handle • Environmentally conscious powder coat finish For more information, visit the Oval Fire Products website.

Jason Hult | Controller jason.hult@api-nsg.us


651.925.8589 651.604.2756 • Verify all requests for change of bank or remittance addresses by contacting us at 888-274-8595. Do not use contact information included on the request. Please continue to question and challenge suspicious emails, faxes, and other requests that may be fraudulent. We appreciate your diligence as we work together to prevent cyber crimes.

q u e s t i o n s , c o m m e n t s , o r t h i n g s y o u w a n t t o h e a r a b o u t ? Emai l : market ing@api -nsg.us f o l l o w o u r b l o g Vi s i t : www.f i reprotect ionblog. com

f o l l o w u s o n s o c i a l m e d i a We’re interest ing , promi se!

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