Person Specification
Specialist Knowledge/ Qualifications
• Degree or equivalent experience. • Senior Management qualification or relevant qualification in Facilities Management. • Demonstratable experience of delivering facilities managed services and contracts within a higher education and/or further education institution. • Previous experience of managing compliance and third party agreements and or tenancies. • Knowledge of accommodation management software, including allocations, configuration and finance interface (knowledge of UAL’s KX system or TCAS are desirable). • Communicates effectively orally, in writing and/or using visual media, adapting the message for a diverse audience in an inclusive and accessible way. • Motivates and leads a team effectively, setting clear objectives to manage performance. • Demonstrates ability to deliver focused support to team members as required. • Self-motivated with a positive and professional approach and can when required, work under pressure to tight deadlines with limited support. • Must possess excellent organisational and planning skills with a wide degree of creativity and latitude. • Membership of a recognised professional body is preferable; i.e. Institute of Facilities Management. • Works collaboratively in a team and where appropriate across or with different professional groups. • Continually develops own area of specialist knowledge. • Manages resources effectively and with financial caution to ensure delivery of a high quality but cost -effective service. • Plans, prioritises and organises work to achieve objectives on time. • Uses initiative or creativity to enhance the qualities available within a team. • Works collaboratively in a team and where appropriate across or with different professional groups.
Relevant Experience
Communication Skills
Leadership and Management
Professional Practice
Planning and Managing Resources
Teamwork
Student Experience or Customer Service Creativity, Innovation and Problem Solving
• Builds and maintains positive relationships with students or customers.
• Suggests practical solutions to new or unique problems. • Demonstrates ability to think laterally and imaginatively when dealing with challenges. • Ability to make decisions and find solutions using own initiative within the constraints of the role and given policies and procedures.
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