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CONNECTING THE CHART MEMBER COMMUNITY
HOLLY JOLLY HOLIDAY NEWS DECEMBER 2024
VISIONARY TRAINERS TRANSFORMING HOSPITALITY
Louisville Conference: Expert Competency Facilitators
This impressive line-up of CHART members lends their time and expertise so you can skill build from the best! The Hospitality Training Competencies Program is the cornerstone of the CHART Louisville conference.
Presentation Effectiveness TRAINER TRACK
Dr. Felicia White, Ed.D., CHT Vice President of Learning & Development, Ascent Hospitality Management Instructional Design Fundamentals INSTRUCTIONAL DESIGNER TRACK
Christina Heilig, CPTD, SHRM-CP, MBA, MSEd Learning and Development Manager, Dewey’s Pizza
Jay Hartwig Director of People and Retention, Fox Restaurant Concepts
Dr. Jennifer Belk White, Ed.D., SPHR, CHT Vice President of Human Resources, General Hotels Corp.
Participant Management
Effective Learning Design
Keith Strew, CHT Senior Director of
Damian Hanft Vice President, Talent Experience, Inspire Brands
Serah Morrissey, SPHR Senior Director, People & Culture, Schoox
Rachel Richal, CHT Vice President, Training, Buffalo Wild Wings
Learning & Development, On The Border Mexican Grill & Cantina
On-the-Job Training
Training Evaluation
Monique Donahue Director, Commercial Learning, Hilton Hotels & Resorts
Anna Mason, CHT Sr. Director of People Experience A.Ray Hospitality
Kelli Laube National Field Trainer, National Restaurant Association
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A Holiday Message from CHART
Dear CHART Community, As the year draws to a close, we’re filled with gratitude for each of you who make CHART a supportive and inspiring association. Reflecting on 2024, it's clear that this has been a remarkable year for our community. Through your dedication, passion, and commitment to elevating hospitality training, you have helped make this year an outstanding one for CHART and members across our industry. We hope your year has been an outstanding one as well! Every time we gather—whether it’s for a conference, a workshop, or a shared conversation—you remind us of the strength that comes from being part of such a vibrant community. Your contributions, insights, and camaraderie have made an impact, and we truly appreciate the energy and enthusiasm you bring to CHART. You matter deeply to us, and we're honored to be part of your journey. We wish you and your loved ones a joyful holiday season. Here’s to more shared successes and connections in the coming year!
The CHART Board & Staff
Welcome to Our New Silver Partners!
Member News
Rona Lascano is now Training Director for Ugly Dumpling, a part of the Vertex Hospitality Group.
Matt Wilson is now Senior Vice President of Operations at Newk's Eatery.
Patrick Asaro is now Vice President Operations at Aspire2B Hospitality Group.
PresidenTalks No Winter Lasts Forever
Are you in a winter season? “No winter lasts forever; no spring skips its turn.” – Hal Borland (Poet and Naturalist) As we move into December, I was at a loss for what to write in this month’s President’s Talk. Admittedly, I stared at a blank screen for what seemed like hours (and collectively may have been as I opened the document, then closed it, and opened it again). As I thought about this time of year, my mind traveled to the season itself… Winter. In my reflections, I thought about how I complain about the cold
CHART President Dr. Felicia White, Ed.D, CHT
temperatures…although they are the perfect excuse to wear cowboy boots. I dread going to places where it snows…although seeing the trees, houses, and land covered with snow brings me peace. We know that winter can be cold and harsh, and may seem to last for more than a few months. At times, life itself may feel like a winter season. It can feel cold and isolated. At the beginning of May I graduated with my Ph.D. It felt like a beautiful snow had fallen and I could just sit and look
Trevor, my sweet little guy, looking dapper for the holidays
out the window at how beautiful everything looked. Then a blizzard came…my job was eliminated. It was hard to see what was in front of me as I spent countless hours applying, interviewing, and being rejected. There would be moments of calm (and even a little warmth), such as a family vacation or of course spending time with a couple hundred of my CHART “framily” members at the summer conference. Then, because the winter is not quite over yet, it’s cold, dark, and hard to see again. However, as the quote I opened with states, “no winter lasts forever.” Winter finishes its job of preparing nature for spring, allowing space for new leaves to take shape and grass to grow (i.e. a new job). There is hope and excitement of what is ahead – even with the rain showers and that last “cold snap.” (Side note: I always seem to be surprised around March or April when it is “surprisingly cold for this time of year,” yet it happens every year…but I digress.) I use this message to remind you (and me) that as we move “physically” through winter, to use the opportunity to reflect on its purpose, because even when it may be hard to believe, the changes that occur during winter are necessary to make space for what is to come. So, grab a blanket and a cup of hot cocoa (those family or friends you lean on for support), and know that although it might not seem like it…(for instance, when you live in Minnesota and it feels like winter lasts all but two weeks a year…sorry Minnesotans) …remember “no spring skips its turn.”
Regional Training Forum (RTF) Recap
Colorado/Mountain Area 10.15.24
Rebecca Berry of ServSuccess and Matt Nelson of Modern Training pulled out all the stops to put on an incredible agenda! Opening speaker and past CHART President Josh Davies kicked them off in true “Renegade” form, and Peak Headshots provided an opportunity for participants to take a fresh headshot. Thank you to Sonesta Hotels hosts Chelsey Hill-Root and Dallas Wall!
TJ Schier, Matt Nelson, Rebecca Berry, Kendall Ware, and Josh Davies
Get to Know Your Louisville Conference Team
Thank you to these fine folks who are working hard to craft our CHART conference experience!
Activities Co-Director Cassie Miller
Hospitality Co-Director Dave Rozelle Senior Manager, Learning & Development, Take 5 Oil Change Q: What can always make you feel better, after a hard day? A: A good drink, good music, and time in the hot tub.
Vice President of Training, Craveworthy Brands Q: What can always make you feel better, after a hard day? A: A good sweat session at Orangetheory Fitness or Club Pilates. Registration Co-Director Jack Woznick Director of Training & Development, MojoFuco & Toro Toro Toro Q: What word would your friends use to describe you? A: Smiley. I love making people smile, and sometimes the easiest way to do it is to smile at them. Communications & Project Manager Audrey Benet Director of Training, GuestCounts Hospitality
Volunteer Co-Director Heather Murray
Training & Implementation Manager, Sheetz Q: What’s your favorite thing about yourself? A: My heart. I’m all-in all the time, and I care deeply for others. Develop the in you Champion
Q: What can always make you feel better, after a hard day? A: A good, hard laugh can always melt the stress away. Better if it is with toes in the sand. Best with a drink in hand.
O M P A R T
Call for Presentations: Kendall College 4th Annual Conference Date: May 9, 2025 Submission deadline: January 31, 2025 Kendall College is seeking proposals for presentations, case studies, and panel discussions examining innovative approaches to hospitality education and training that can shed light on the topic of “New Pathways and Possibilities in Hospitality Education.” With the continuing labor crisis, current education modalities have been joined by a menu of new methods and models aimed at reducing the time and cost of developing the workforce for the industry. Interested? Details and a submission form can be found at https://forms.gle/YW6v3cUNxfVuXX8X7 . Direct questions to dpopely@nl.edu.
Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 chart.org (800) 463-5918
Please send content to flipCHART Managing Editor | Lisa Marovec, lisa@chart.org Deadline is 1st of the month for the next month’s issue | Back issues: chart.org Thank YOU for Referring CHART! Word of mouth is how we grow. Thanks to these champions of CHART who referred Chicago conference First Time Attendees (FTAs)! Adam Hebenthal Anna Mason Christopher Auteberry
Hayley McCraney Heather Murray Jenn Brown Jenniffer Brown Keith Strew Kelly McCutcheon Konnie Sadler Kyle Pepperrell Matt Nelson
Missy McKinley Michael Hunka Michelle Converse Nancy Madoch Stefanie Eigen Teri Hathaway Wilson Reiser Zach Doiron
Cindy Bates Craig Ayala Dan Ray Fremina Funmaker Gary Whitney Georgina Zirbes
Use the discount code WIRL50 to receive 50% off your registration! www.womenleadrestaurants.com
Expert Competency Facilitators ...Continued From Page 1
Coaching & Development MANAGER TRACK
Business Acumen EXECUTIVE TRACK
Kelly McCutcheon, CHT Group Director of Training, Whataburger
Winona Bullis Director of Field Training–Specialty Brands, GoTo Foods
James Frank
Nadine Willems, CHT Owner/Facilitator, Momax Trainings & More
Jason Lyon Operational Knowledge
Communication & Influence
Corban Nichols Vice President of Restaurant Excellence, Piada Italian Street Food
Christopher Auteberry Director, Commercial Learning & Development, Hyatt Hotels Corp
Alie Gaffan, CHT Senior Vice President of People & Culture, Pacifica Hotels
Project Management
Strategic Planning
Ashley Helkenn, MBA, MSML Senior Director of Training, Bonchon
Audrey Benet Director of Training, GuestCounts Hospitality
Discover the power of immersion in competency-based training at CHART Louisville. Register today at chart.org!
“To teach is to learn twice.” – Joseph Joubert
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